Retail Customer Service Supervisor - Lead & Coach Teams

Kohl's; Denton (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Kohl's is seeking a Supervisor to lead and coach associates in point-of-sale and customer service, driving fast, accurate transactions and a great shopping experience. You will train staff, ensure policy adherence, and uphold Kohl's brand standards while supporting inventory controls and cash processes.

Key responsibilities include achieving daily goals, maintaining security, managing signages and pricing, and using KPIs to guide store results.

Qualifications

• Must be at least 18 years of age or older.
• Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals.
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines.
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards.
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research).

Skills

Supervising teams

Communication

Flexible availability

Job description

Kohl's is seeking a Supervisor to lead and coach associates in point-of-sale and customer service, driving fast, accurate transactions and a great shopping experience. You will train staff, ensure policy adherence, and uphold Kohl's brand standards while supporting inventory controls and cash processes.

Key responsibilities include achieving daily goals, maintaining security, managing signages and pricing, and using KPIs to guide store results.