Retail Customer Service Supervisor: Lead & Coach Team

Kohl's; Stevens Point (WI); On-site; USD 21,000 - 29,000; Full time

Job summary

Kohl's is seeking a role where you will be the expert in point of sale and customer services, directing and coaching associates to deliver exceptional customer experiences. You will train, supervise and support service processes to ensure consistent execution and operational efficiency.

You will lead by example, use KPIs to guide decisions and ensure proper signing, pricing and loss prevention while maintaining a strong safety culture for both customers and staff.

Qualifications

• Must be at least 18 years old.
• Experience supervising teams or associates and coaching to daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability including days, nights, weekends, and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service and a compelling customer experience at the point of sale and customer service.
• Meet or exceed individual goals and support storewide goals.
• Coach and train associates to execute POS and customer service standards per guidelines.
• Support training on merchandising standards, product knowledge and tools; ensure brand standards.
• Support inventory accuracy through merchandise disposition practices.
• Oversee daily cash-related processes such as register balancing, cash handling and void authorization.

Skills

Team supervision

Communication

Flexible scheduling

Job description

Kohl's is seeking a role where you will be the expert in point of sale and customer services, directing and coaching associates to deliver exceptional customer experiences. You will train, supervise and support service processes to ensure consistent execution and operational efficiency.

You will lead by example, use KPIs to guide decisions and ensure proper signing, pricing and loss prevention while maintaining a strong safety culture for both customers and staff.