Portuguese-Speaking Manufacturing Customer Service Pro

Employers from Greece; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid培训

Fully Paid Relocation Package ( flight

Free Greek Lessons

Job summary

Patrique Mercier Recruitment FR is seeking a Portuguese-speaking Customer Service Representative for the manufacturing industry to deliver exceptional service across phone, email, and chat channels.

The role emphasizes product knowledge, order processing, and collaboration with internal teams to ensure accurate fulfillment and high customer satisfaction. A proactive learner with strong communication will thrive in this environment.

Qualifications

• Fluency in Portuguese and English, written and spoken.
• Prior customer service experience in manufacturing or industrial sector.
• Strong communication and interpersonal skills.
• Excellent problem-solving and customer-focused mindset.
• Proficiency in customer service software and Microsoft Office.
• Detail-oriented with strong organizational skills.
• Proactive in learning about products and services offered by the company.

Responsibilities

• Provide high-quality customer service to Portuguese-speaking clients via phone, email, and chat, addressing inquiries regarding products, orders, and services.
• Assist customers with order processing, product information, and troubleshooting any issues.
• Collaborate with internal teams to ensure timely and accurate fulfillment of customer requests.
• Handle customer complaints and feedback professionally, striving to resolve issues and enhance customer satisfaction.
• Maintain up-to-date knowledge of the company’s manufacturing processes and product offerings to provide accurate information.
• Document all customer interactions thoroughly to support service improvement initiatives.
• Foster strong relationships with customers to encourage loyalty and repeat business.

Skills

Portuguese

English

CRM software

Communication

Customer service software

Tools

Microsoft Office

Job description

Patrique Mercier Recruitment FR is seeking a Portuguese-speaking Customer Service Representative for the manufacturing industry to deliver exceptional service across phone, email, and chat channels.

The role emphasizes product knowledge, order processing, and collaboration with internal teams to ensure accurate fulfillment and high customer satisfaction. A proactive learner with strong communication will thrive in this environment.