Portuguese-Speaking Hospitality Customer Service Pro

Employers from Greece; United States; A distancia; USD 38.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package

Free Greek Lessons, discounts and more

Descripción de la vacante

Patrique Mercier Recruitment By Nellie is seeking a Portuguese-speaking Customer Service Representative for the Hospitality & Tourism sector. You will engage Portuguese-speaking guests and clients across phone, email, and chat to deliver outstanding service.

The role requires fluency in Portuguese and English, prior customer service experience, and strong communication skills. You will handle reservations, inquiries, and feedback, while documenting interactions and contributing to service

Formación

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably in hospitality or tourism.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Excellent problem-solving abilities and a focus on customer satisfaction.
• Familiarity with booking systems and customer service software.
• Detail-oriented with strong organizational skills.

Responsabilidades

• Deliver exceptional customer service to Portuguese-speaking clients via phone, email, and chat.
• Assist customers with reservations and inquiries about services.
• Handle customer complaints and feedback professionally, ensuring a positive experience for all guests.
• Collaborate with internal teams to address customer needs and streamline service delivery.
• Maintain a comprehensive understanding of company services, policies, and industry trends to assist clients effectively.
• Document all customer interactions and keep precise records for service enhancement.
• Foster lasting relationships with clients to encourage repeat business and loyalty.

Conocimientos

Portuguese language

English language

Customer service

Communication

multitasking

Problem solving

Booking systems

Detail orientation

Herramientas

Booking systems

Descripción del empleo

Patrique Mercier Recruitment By Nellie is seeking a Portuguese-speaking Customer Service Representative for the Hospitality & Tourism sector. You will engage Portuguese-speaking guests and clients across phone, email, and chat to deliver outstanding service.

The role requires fluency in Portuguese and English, prior customer service experience, and strong communication skills. You will handle reservations, inquiries, and feedback, while documenting interactions and contributing to service