Bilingual Portuguese Customer Service Rep - Retail Growth

Employers from Greece; United States; Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Fully Paid Relocation Package (flight,

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Portuguese-speaking Customer Service Representative for the retail sector. The role emphasizes delivering exceptional service across phone, email, and chat to Portuguese-speaking clients.

You will assist with product inquiries, processing orders, handling returns, and resolving issues to maintain high customer satisfaction. Proficiency in Portuguese and English, plus CRM software skills, are required.

Qualifications

• Experience in customer service, preferably in retail.
• Fluency in Portuguese and English, written and spoken.
• Proficiency in CRM software and Microsoft Office.

Responsibilities

• Provide exceptional customer service to Portuguese-speaking clients across channels (phone, email, chat).
• Assist customers with inquiries regarding products, pricing, and availability.
• Process orders, handle returns, and manage exchanges efficiently.
• Resolve customer complaints and issues to enhance satisfaction and loyalty.
• Stay informed about product offerings and promotions to provide accurate information.
• Document all customer interactions and feedback for quality assurance and service improvement.
• Collaborate with team members to ensure a seamless shopping experience.

Skills

Portuguese language

English language

Customer service

Communication

Organizational skills

Tools

CRM software

Microsoft Office

Job description

Patrique Mercier Recruitment By Nellie is seeking a Portuguese-speaking Customer Service Representative for the retail sector. The role emphasizes delivering exceptional service across phone, email, and chat to Portuguese-speaking clients.

You will assist with product inquiries, processing orders, handling returns, and resolving issues to maintain high customer satisfaction. Proficiency in Portuguese and English, plus CRM software skills, are required.