Portuguese-Speaking Pharma Customer Service Specialist

Employers from Greece; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid 0

Fully Paid Relocation Package ( flight

Free Greek Lessons, discounts and其他

Job summary

Patrique Mercier Recruitment By Nellie is excited to announce a new opportunity for a Portuguese Speaking Customer Service Representative in the Pharmaceuticals industry. This role involves providing essential support to Portuguese-speaking clients and healthcare professionals.

Responsibilities include handling inquiries via phone, email, and chat, maintaining product knowledge, and ensuring compliance with regulations.

Qualifications

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably in pharmaceuticals or healthcare.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.
• Ability to handle sensitive information with discretion and professionalism.
• Familiarity with pharmaceutical products and relevant regulations is an advantage.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills and the ability to work independently.

Responsibilities

• Provide outstanding customer service to Portuguese-speaking clients and healthcare providers through phone, email, and chat.
• Assist customers with inquiries related to pharmaceutical products, including dosage, usage, and safety information.
• Handle customer complaints and issues with professionalism, ensuring timely resolutions and customer satisfaction.
• Maintain comprehensive knowledge of the company's product range and relevant industry regulations.
• Document customer interactions accurately and contribute to the continuous improvement of customer service processes.
• Collaborate with internal teams to address complex inquiries and ensure compliance with industry standards.
• Participate in training and development initiatives to enhance product knowledge and customer service skills.

Skills

Portuguese fluency

English fluency

Customer service experience

Communication skills

Discretion and professionalism

Pharma/healthcare knowledge

CRM software

Microsoft Office Suite

Detail-oriented

Independent working

Tools

CRM software

Microsoft Office Suite

Job description

Patrique Mercier Recruitment By Nellie is excited to announce a new opportunity for a Portuguese Speaking Customer Service Representative in the Pharmaceuticals industry. This role involves providing essential support to Portuguese-speaking clients and healthcare professionals.

Responsibilities include handling inquiries via phone, email, and chat, maintaining product knowledge, and ensuring compliance with regulations.