Bilingual Portuguese Logistics Customer Support Specialist

Employers from Greece; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Extra salaries (2x/yr)

Relocation Package

Greek Lessons & discounts

Job summary

Patrique Mercier Recruitment FR is seeking a Portuguese-speaking Customer Service Representative in the Logistics & Supply Chain sector. You will handle inquiries via phone, email and chat, and coordinate with internal teams to resolve shipping issues.

The role requires fluency in Portuguese and English, strong communication skills, and experience in logistics-related customer service. Benefits include health insurance, training, bonuses, and relocation support.

Qualifications

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably within logistics or supply chain.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and capacity to handle operational challenges.
• Familiarity with logistics operations is a plus.
• Proficiency in customer service software and Microsoft Office.

Responsibilities

• Deliver high-quality customer service to Portuguese-speaking clients via phone, email and chat.
• Assist customers with inquiries regarding shipping, tracking and logistics solutions.
• Coordinate with internal teams to resolve logistical issues and ensure timely deliveries.
• Keep clients informed about shipment status and potential delays.
• Document customer interactions and maintain accurate service records.
• Provide solutions to enhance customer satisfaction and loyalty.
• Stay updated on industry trends, company services and policies.

Skills

Portuguese language

English language

Customer service

Logistics knowledge

MS Office / CRM

Tools

CRM software

Microsoft Office

Job description

Patrique Mercier Recruitment FR is seeking a Portuguese-speaking Customer Service Representative in the Logistics & Supply Chain sector. You will handle inquiries via phone, email and chat, and coordinate with internal teams to resolve shipping issues.

The role requires fluency in Portuguese and English, strong communication skills, and experience in logistics-related customer service. Benefits include health insurance, training, bonuses, and relocation support.