Portuguese-Speaking Customer Service – Logistics

Employers from Greece; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Relocation Package

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Portuguese-speaking Customer Service Representative to support transportation services including rail and shipping. The role focuses on delivering high-quality support across multiple channels and requires fluency in Portuguese and English.

The position offers opportunities to assist with bookings, routing information, and issue resolution while collaborating with internal teams to ensure superior service and customer satisfaction.

Qualifications

• Fluency in Portuguese and English (written and spoken).
• Experience in customer service, preferably in transportation or logistics.

Responsibilities

• Deliver outstanding customer service to Portuguese-speaking clients via phone, email, and live chat.
• Assist customers with inquiries about transportation services, tickets, scheduling, and itinerary changes.
• Provide information on travel routes, shipping options, and cargo services.
• Handle customer complaints professionally and ensure timely resolution.
• Collaborate with internal teams to ensure smooth service delivery.
• Stay updated on service offerings and promotions to provide accurate advice.
• Document all customer interactions for quality and reporting.

Skills

Portuguese language

Customer service

Communication skills

Problem solving

CRM software

MS Office

Detail oriented

Proactive attitude

Tools

CRM software

MS Office

Job description

Patrique Mercier Recruitment By Nellie is seeking a Portuguese-speaking Customer Service Representative to support transportation services including rail and shipping. The role focuses on delivering high-quality support across multiple channels and requires fluency in Portuguese and English.

The position offers opportunities to assist with bookings, routing information, and issue resolution while collaborating with internal teams to ensure superior service and customer satisfaction.