Portuguese IT Customer Support Specialist | Training

Employers from Greece; United States; A distancia; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package (flight,

Hotel)

Free Greek Lessons, discounts and其他

Descripción de la vacante

Patrique Mercier Recruitment By Nellie is seeking a Portuguese-speaking Customer Service Representative in the IT sector for the United States. You will assist Portuguese-speaking clients by phone, email, and chat, providing technical guidance and ensuring high-quality service.

The role requires strong communication skills, IT interest, and experience in customer service. Flexible hours and training opportunities are offered as part of the onboarding and ongoing development.

Formación

• Fluency in Portuguese and English (written and spoken).
• Experience in customer service, ideally in IT/tech.
• Strong communication and problem-solving skills.
• Familiarity with customer service software.
• Detail-oriented and highly organized.
• Willingness to work flexible hours.

Responsabilidades

• Provide outstanding customer support to Portuguese-speaking clients via phone, email, and chat regarding IT products and services.
• Assist customers with technical inquiries, troubleshooting issues, and guidance on product usage.
• Collaborate with technical teams to resolve complex issues and enhance the customer experience.
• Document customer interactions and maintain accurate records for follow-up and resolution.
• Stay informed about developments in the IT industry to provide relevant information to clients.
• Handle customer complaints professionally, aiming for satisfactory resolution.
• Participate in training sessions to improve product knowledge and service skills.

Conocimientos

Portuguese & English proficiency

Herramientas

CRM software

Microsoft Office

Descripción del empleo

Patrique Mercier Recruitment By Nellie is seeking a Portuguese-speaking Customer Service Representative in the IT sector for the United States. You will assist Portuguese-speaking clients by phone, email, and chat, providing technical guidance and ensuring high-quality service.

The role requires strong communication skills, IT interest, and experience in customer service. Flexible hours and training opportunities are offered as part of the onboarding and ongoing development.