Portfolio Rooms Director: Guest Experience & Openings

NDM Hospitality; Kissimmee (FL); On-site; USD 150,000 - 240,000; Full time

Job summary

Rentyl Resorts seeks a Corporate Director of Rooms to lead the Rooms Division across multiple resort destinations. This role owns Front Office, Housekeeping, Guest Services, Concierge, and guest-facing operations, ensuring service excellence and brand standards.

The successful candidate will shape the guest experience, partner with General Managers and cross-functional teams, and drive labor efficiency, budgeting, and talent development across a growing portfolio.

Qualifications

• Bachelor's degree in Hospitality Management or related field; equivalent experience considered.
• Minimum of 5 years of progressive Rooms Division leadership in hotels/resorts; 2+ years at Director of Rooms level or above.
• Experience leading multi-property operations, openings, conversions, or major renovations.
• Strong knowledge of PMS and guest engagement tech; ability to translate metrics into action.

Responsibilities

• Establish and maintain portfolio-wide Rooms Division standards and service models.
• Partner with GMs to drive guest satisfaction, QA, and loyalty objectives.
• Evaluate occupancy, ADR, RevPAR, labor productivity, and guest experience metrics.
• Lead implementation and optimization of Rooms Division systems portfolio.
• Build a high-performing Rooms Division culture across properties.
• Lead pre-opening, conversions, and onboarding for new resorts.

Skills

Rooms division leadership

Portfolio-wide accountability

Analytical performance tracking

Stakeholder influence across ops, HR,F

Travel readiness

Education

Bachelor's degree in Hospitality Management or Business

Tools

Property Management Systems (PMS)

Housekeeping tech platforms

Guest engagement technologies

Job description

Rentyl Resorts seeks a Corporate Director of Rooms to lead the Rooms Division across multiple resort destinations. This role owns Front Office, Housekeeping, Guest Services, Concierge, and guest-facing operations, ensuring service excellence and brand standards.

The successful candidate will shape the guest experience, partner with General Managers and cross-functional teams, and drive labor efficiency, budgeting, and talent development across a growing portfolio.