Director of Rooms

COREcruitment Ltd; California; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

401(k) retirement plan with company

Relocation assistance available

Housing: To be discussed

Job summary

COREcruitment Ltd represents a luxury resort in Big Sur, California, seeking a Director of Rooms to lead the rooms division and deliver an exceptional guest experience.

The candidate will oversee Front Office, Housekeeping, Guest Services, Bell Services and Concierge, guiding department heads and operations with a focus on service excellence, financial discipline and strategic improvement.

Qualifications

• Proven experience as a Director of Rooms or equivalent senior hotel leadership role.
• Luxury hotel, resort or boutique property background.
• Knowledge of Front Office, Housekeeping and guest services operations.
• Strong financial management: budgeting, forecasting and cost control.
• Exceptional leadership, communication and interpersonal skills.

Responsibilities

• Oversee Rooms Division operations including Front Office, Housekeeping, Guest Services, Bell Services and Concierge.
• Lead and develop department heads and operational teams, fostering service excellence and accountability.
• Ensure exceptional guest experiences through personalised service and proactive issue resolution.
• Monitor departmental budgets, payroll, labour productivity and operating expenses.
• Maintain high standards of cleanliness, presentation, room readiness and property appearance.
• Collaborate with Revenue Management and senior leadership to support occupancy and room revenue objectives.
• Analyse guest feedback and performance to identify opportunities for improvement.
• Establish and maintain SOPs, service expectations and quality assurance processes.
• Oversee staffing, recruitment, training and performance management.
• Partner with other departments to ensure seamless coordination across the guest journey.
• Ensure compliance with health, safety and brand standards.
• Contribute to strategic planning as part of the resort leadership team.

Job description

401(k): Retirement plan with company benefits

Relocation: Relocation assistance available

Housing: To be discussed

Position Overview

A luxury resort in Big Sur, California, is seeking an accomplished Director of Rooms to lead its rooms division and deliver an exceptional guest experience. This position oversees key guest-facing and accommodation departments, ensuring outstanding service, operational efficiency and consistent luxury standards throughout the property.

Key Responsibilities

• Oversee Rooms Division operations, including Front Office, Housekeeping, Guest Services, Bell Services and Concierge.
• Lead and develop department heads and operational teams, building a culture of service excellence and accountability.
• Ensure exceptional guest experiences through personalised service, attention to detail and proactive issue resolution.
• Monitor departmental budgets, payroll, labour productivity and operating expenses.
• Maintain high standards of cleanliness, presentation, room readiness and overall property appearance.
• Collaborate with Revenue Management and senior leadership to support occupancy, room revenue and guest satisfaction objectives.
• Analyse guest feedback and operational performance to identify opportunities for improvement.
• Establish and maintain standard operating procedures, service expectations and quality assurance processes.
• Oversee staffing, recruitment, training, performance management and succession planning.
• Partner with other departments to ensure seamless coordination across the guest journey.
• Ensure compliance with health, safety and brand standards.
• Contribute to strategic planning and continuous improvement initiatives as part of the resort's leadership team.

Candidate Profile

• Proven experience as a Director of Rooms, Director of Operations or equivalent senior hotel leadership role.
• Strong background in luxury hotels, resorts or boutique hospitality properties.
• Comprehensive knowledge of Front Office, Housekeeping and guest services operations.
• Demonstrated financial management skills, including budgeting, forecasting and cost control.
• Exceptional leadership, communication and interpersonal skills.
• A guest-focused approach with a commitment to luxury service standards.
• Strong organisational skills and the ability to manage multiple departments in a dynamic resort environment.