Director, Room Operations — Guest Experience & Revenue

Marriott Internationa; Lahaina (HI); On-site; USD 104,000 - 115,000; Full time

Job summary

Marriott Vacations Worldwide is seeking a Rooms/Operations leader to optimize profitability, guest experience, and brand execution across Rooms and related departments. The role focuses on aligning strategy with brand standards and driving performance against goals.

The candidate will monitor occupancy and wage costs, coach teams, and ensure consistent service delivery while maintaining an inclusive work environment and adherence to SOPs.

Qualifications

• Requires a degree in Business Administration, Hotel and Restaurant Management, or related major.
• Applicants may have 2-year or 4-year degrees with related professional experience.
• Bachelor’s degree holders with experience in guest services, front desk, housekeeping, sales/marketing, or management are preferred.

Responsibilities

• Managing Profitability: Drives guest satisfaction and analyzes service issues to guide decisions.
• Works with Rooms management to align operational strategy with brand goals and execution.
• Managing Revenue Goals: Monitors sales performance vs. budget and coaches teams on occupancy, rate, wages, and expenses.
• Leading Operations: Communicates department goals and aligns leadership on service vision and guest feedback.
• Human Resources: Oversees performance appraisals, staff communication, and adherence to SOPs/LSOPs to improve results.

Education

2-year degree

4-year degree

Job description

Marriott Vacations Worldwide is seeking a Rooms/Operations leader to optimize profitability, guest experience, and brand execution across Rooms and related departments. The role focuses on aligning strategy with brand standards and driving performance against goals.

The candidate will monitor occupancy and wage costs, coach teams, and ensure consistent service delivery while maintaining an inclusive work environment and adherence to SOPs.