Portfolio Community Manager

associacareers; Virginia (MN); Hybride; USD 65 000 - 68 000; Plein temps

Résumé du poste

associacareers is seeking a Portfolio Community Manager to oversee multiple HOA, condo, and townhome communities in the Glen Allen, VA area. You will liaise with homeowners, boards, and committees to ensure smooth daily operations and well-maintained communities.

The role begins onsite for six months, transitioning to a hybrid arrangement. Minimum 3+ years in community associations, strong customer service, and a plan to obtain CMCA within the first year are required.

Qualifications

• 3+ years of experience with community associations
• Understanding of Board–homeowner–management relationships
• Willingness to obtain CMCA within first year
• Customer service driven and team oriented
• Strong communication and conflict resolution skills
• Ability to interpret financial documents
• Effective project management across multiple projects

Responsabilités

• Serve as liaison among homeowners, board, and committees.
• Manage emails and phone calls; research inquiries and respond.
• Enter data and update database; track documents and information.
• Prioritize maintenance requests; coordinate vendors and work onsite.
• Source vendors; submit RFPs; advise the board.
• Manage vendor bidding, relationships, and capital projects.
• Prepare board packages; schedule monthly/annual meetings.
• Create and manage budgets; review financial reports and reserves.
• Distribute weekly communications to homeowners by mail and email.
• Assist homeowners with architectural review forms and follow-up.
• Issue violation letters and ensure corrections.
• Conduct site inspections and walk-throughs.
• Support policy governance and association projects.

Connaissances

Customer service

Team player

Project management

Communication skills

Conflict resolution

Formation

CMCA certification

Description du poste

The Portfolio Community Manager is the liaison among homeowners, Board of Directors, and Committee Members, and collaborates to ensure the community is well cared for and the daily operations are well managed.The Portfolio Community Manager will oversee up to 12 communities that are a combination of HOA, Condos, and Townhomes in the Glen Allen, VA area.

Daily responsibilities:

• Onsite role for the first six months, then hybrid.
• Manage emails and phone calls. Research and respond to inquires. Problem solve.
• Data enter and update information in the database; record and track documents and information.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Source vendors, submit RFPs, offer recommendations to the board.
• Manage the vendor bidding and selection process, develop vendor relationships, and manage capital projects.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings for each community.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance updates, HOA guidelines, community events, and monthly meetings.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Issues violation letters to homeowners and follow-up to ensure corrected.
• Conduct site inspections and walk-throughs.
• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Track state statutes and legalities. Read, interpret, and understand governing documents.
• Other projects as assigned.

Annual salary: $65K-$68K.

• 3+ years of experience working with community associations or in the multifamily, leasing, and vacation rental industries.
• Understanding of the relationship among the Board of Directors, homeowners, and management company.
• Willingness to obtain the CMCA within the first year of employment, company paid.
• Customer service driven and team oriented. Consultative approach when assisting others.
• Understanding of financial documents.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and oral) and conflict resolution techniques.

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