Community Association Manager

Associa; Virginia Beach (VA); On-site; USD 50,000 - 55,000; Full time

Job summary

Associa, a leading HOA/community management company, seeks a Portfolio Community Manager to oversee a portfolio of HOA and condo communities in the Virginia Beach area. This onsite role works with Boards, staff, and residents to manage daily operations, budgets, and capital projects.

You will meet with boards, handle communications, manage data, assist with payments and architectural reviews, and coordinate vendors and maintenance. Travel to assigned sites will be required as needed.

Qualifications

• High school diploma or GED is required.
• Customer service mindset and proactive communication.
• Ability to manage multiple projects and prioritize tasks.
• Strong organization and attention to detail; self-directed with good follow-up.

Responsibilities

• Work onsite at the Virginia Beach corporate office.
• Coordinate and schedule tasks, communicate with homeowners and board members.
• Enter and maintain data in the database and manage budgets.
• Assist homeowners with payments and review architectural forms.
• Source vendors, manage RFPs, and oversee capital projects.

Skills

Customer service

Teamwork

Communication

Time management

Attention to detail

Organizational skills

Education

High school diploma or GED

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Community Group Inc., an Associa company, is hiring a Portfolio Community Manager to oversee a portfolio of assigned HOA and condominium communities in the Virginia Beach and Chesapeake areas.

This is an onsite role based at the corporate office in Virginia Beach, VA.

The Portfolio Community Manager partners with members of the Board of Directors and onsite staff to ensure the community is well cared for. The Portfolio Community Manager manages the daily operations to include administrative, maintenance, capital projects, and budgets.

Daily responsibilities:

• Work onsite at the corporate office in Virginia Beach.
• Work hours: Monday - Friday, 8am-5pm, with occasional nights, weekends, and holidays, depending on emergencies, board meetings, and community events.
• Manage phones and emails.
• Research and respond to inquiries by phone, email, and in-person.
• Enter and update data and community and homeowner information in the database.
• Assist homeowners with monthly payments and completing architectural review forms. Follow-up with homeowners on the Board's decision.
• Record and track documents and information.
• Issues violation letters to homeowners and follow-up to ensure remedied.
• Create and send out mass communication by mail and email notifying homeowners of HOA guidelines, maintenance projects, and community events.
• Source vendors, submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and manage capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors onsite for repairs.
• Prepare board packets and agendas. Coordinate and schedule monthly, quarterly, and annual board meetings.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and Reserve Studies.
• Travel to assigned community sites to conduct site visits and inspections.
• Meet and collaborate with onsite staff, homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Hire, train, and develop staff.
• Other projects as assigned.

Annual salary: $50K - $55K.

Requirements

• High school diploma or GED equivalent and valid driver's license are required.
• Customer service minded, team oriented, and a proactive communication style.
• Ability to manage multiple projects simultaneously, prioritize tasks, and manage time effectively.
• Organized, attention to detail, and self-directed with strong follow-up skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.