Community Portfolio Manager

Continuum Companies Inc; Linthicum (MD); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) retirement plan with employer-m

Medical, Dental, Vision insurance

Life insurance

Short-Term & Long-Term Disability

Job summary

American Community Management Inc. is seeking an experienced Community Portfolio Manager to oversee a portfolio of high-rise condominiums and mixed-use residential communities in the Metro DC area.

The role emphasizes delivering exceptional service, managing homeowner escalations, and coordinating contract and maintenance activities. You will work with ACM-provided systems, conduct site visits, prepare board packets, and assist in management reporting.

Qualifications

• Five years of experience in community association management.
• Strong and professional verbal and written communication skills.
• High School Diploma/GED required, associates degree preferred, or equivalent combination of education and experience.
• CMCA preferred.
• Must have valid driver’s license and own vehicle.
• Two years of customer service and administration/portfolio management experience preferred.

Responsibilities

• Deliver exceptional service to ACM Communities.
• Engage team members in process improvements and address community needs.
• Assist with homeowner escalations and insurance claims.
• Conduct site visits and support team leads with routine tasks.
• Review outstanding work orders and violations for portfolio.
• Guide homeowners on governing documents as needed.
• Review contracts and maintenance schedules.
• Maintain insurance database and approve invoices accurately.
• Prepare board packets for meetings and assist with management reports.
• Attend community association meetings and follow up on action items.

Skills

Verbal communication

Written communication

Customer service

Administration

Education

High School Diploma/GED

Associate degree preferred

CMCA preferred

Tools

eUnify

Handteq

Avid Xchange

Job description

About this position

About American Community Management Inc

Over the past two decades, American Community Management has emerged as one of the most prominent community management groups across the greater Maryland, Virginia, and D.C. area. Our above-and-beyond customer service and guaranteed 48-hour response time have enabled us to serve as the trusted management group for over 29,000 households within over 200 residential properties.

About the role

American Community Management is seeking an experienced, detail-oriented, and energetic Community Portfolio Manager to join our team. The ideal candidate is highly organized, proactive, and dedicated to delivering exceptional service while effectively managing a diverse portfolio of high-rise condominiums and mixed-use residential communities throughout the Metro DC area.

This full-time position offers a competitive starting salary, along with a comprehensive benefits package, including:

• 401(k) retirement plan with employer matching
• Medical, Dental, and Vision insurance
• Life insurance
• Short-Term and Long-Term Disability coverage

What you'll do

• Delivering superior service to ACM Communities.
• Engaging team members in process improvements and effectively addressing community needs.
• Providing overall support within the team in addressing homeowner escalations (i.e. insurance claims, emergencies) referred from customer service call center.
• Assisting with conducting site visits.
• Assisting team lead and senior manager with routine and peripheral tasks.
• Tracking and reviewing outstanding work orders/violations relating to their portfolio.
• Providing guidance to homeowners relating to governing documents, as needed.
• Assisting with reviewing community contracts and maintenance schedules.
• Assisting in maintaining insurance database.
• Accurately approve invoices with a precise attention to detail and maintain vendor relationships to include enforcement of service contracts.
• Board packets are prepared for meetings.
• Participating in management report production and assisting in the resolution of action items/tasks.
• Reporting service concerns to the team lead or senior CM.
• Conduct monthly site visits and document and follow up on findings.
• Ensure all contractual obligations are met.
• Review collections status report.
• Attending Community association meetings per the management agreement to include preparation and follow-up on management objective and action items.
• Providing proactive guidance and recommendations to the Board of Directors and community members.
• Demonstrating efficient use of corporate systems:
• Utilize ACM-provided tools to follow-up on board action items (eUnify), perform property inspections (Handteq) and conduct timely approval of community association invoices using Avid Xchange, escalating to the Board when contractually required.
• Ability to prepare a professional management/operations report and annual management plan is required.

Qualifications

• Five years of experience in community association management
• Possess strong and professional verbal and written communication skills.
• High School Diploma/GED required, associates degree preferred, or equivalent combination of education and experience required.
• Two (2) years of customer service and proficiency in providing administration or portfolio management proficiency in a related industry, preferred.
• Excellent word processing, math and computer skills required.
• CMCA Preferred.
• Must have valid driver’s license and own vehicle.