Portfolio Community Manager

Associa; Gaithersburg (MD); On-site; USD 60,000 - 65,000; Full time

Job summary

Associa, a nationwide HOA/condo management leader, seeks a Portfolio Community Manager to oversee administrative, maintenance, and capital projects across multiple communities from its Gaithersburg, MD office. Travel required to assigned properties and regular collaboration with onsite staff and boards.

Responsibilities include preparing board packets, managing budgets and financial reports, responding to inquiries, coordinating vendors, and ensuring HOA codes and regulations are followed.

Qualifications

• 2+ years of community association management experience.
• Willingness to obtain CMCA within first year (company paid).
• Strong written and spoken communication skills.
• Ability to read and interpret financial statements and budgets.

Responsibilities

• Work out of the Gaithersburg, MD corporate office and travel to communities.
• Collaborate with onsite staff and Board members.
• Implement policy directives and manage capital projects.
• Inspect properties to ensure maintenance and compliance with HOA rules.

Skills

Customer service

Communication

Project management

Financial analysis

Education

CMCA certification

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Portfolio Community Manager provides support to onsite staff and oversees all administrative, maintenance, and capital projects for multiple HOA and condominium communities assigned to the portfolio.

Daily responsibilities:

• Work out of the corporate office in Gaithersburg, MD.
• Travel to multiple HOA and condominium communities that are assigned in the portfolio.
• Meet and collaborate with onsite staff and members of the Board of Directors.
• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
• Issues violation letters to homeowners and follow-up to ensure remedied.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and Reserve Studies.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate, schedule, and facilitate monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board's decision.
• Hire, train, and develop staff.
• Other projects as assigned.

Pay rate: $60-$65K

Requirements

• 2+ years of community association experience, preferred.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain a CMCA within the first year of employment, company paid.
• Customer service driven and team oriented.
• Financial acumen, ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) and conflict resolution techniques.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.