Portfolio Collections Specialist - Hybrid, Bonus Eligible

GreatAmerica Financial Services Corporation; Cedar Rapids (IA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation with Monthly Bonuses

401(k) with Company Match

Annual Profit Sharing

Health, Dental, Vision Insurance

Paid Time Off

Education Assistance

Job summary

GreatAmerica Financial Services Corporation in Cedar Rapids is seeking a Portfolio Manager to handle outbound and inbound communication related to delinquent lease payments. The role includes resolving account issues for customers and collecting payments on overdue accounts.

The ideal candidate will possess excellent communication and negotiation skills and demonstrate the ability to thrive in a fast-paced environment. The position offers competitive compensation, a hybrid working model, and comprehensive benefits.

Qualifications

• Desire to gain collection experience in financial services‑leasing.
• Demonstrated ability to perform in a high‑intensity, customer‑focused environment.
• Proficiency with phone systems and ability to handle a high volume of calls.

Responsibilities

• Contact and collect accounts 10‑60 days past due.
• Conduct research regarding customer disputes.
• Determine reasons for delinquency and ensure payment.

Skills

Excellent written and verbal communication

Negotiation skills

Research and analysis

Problem-resolution skills

Basic math and computation abilities

Education

High school graduate or equivalent

Job description

GreatAmerica Financial Services Corporation in Cedar Rapids is seeking a Portfolio Manager to handle outbound and inbound communication related to delinquent lease payments. The role includes resolving account issues for customers and collecting payments on overdue accounts.

The ideal candidate will possess excellent communication and negotiation skills and demonstrate the ability to thrive in a fast-paced environment. The position offers competitive compensation, a hybrid working model, and comprehensive benefits.