Account Resolution Specialist

GreatAmerica Financial Services Corporation; Cedar Rapids (IA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Compensation with Monthly Bonuses

401(k) with Company Match

Health, Dental, Vision Insurance

Tuition Assistance

Paid Time Off

Job summary

GreatAmerica Financial Services Corporation in Cedar Rapids, Iowa is seeking a Portfolio Manager to manage communications related to delinquent lease payments. This role involves resolving account delinquencies and collecting payments for accounts that are past due.

The ideal candidate should possess strong communication skills, a desire to learn about collections, and be able to perform effectively in a fast-paced environment. The position offers hybrid work arrangements and various benefits.

Qualifications

• Desire to gain collection experience in financial services or equivalent.
• Demonstrated ability to perform in a high-intensity environment.
• Strong research, analysis, and problem-resolution skills.

Responsibilities

• Contact and collect accounts 10-60 days past due.
• Conduct research and correspondence regarding customer disputes.
• Work in a team-based solution oriented environment.

Skills

Customer-focused

Communication skills

Problem-resolution skills

Basic math skills

Research skills

Education

High school graduate or equivalent

Job description

Position Summary

GreatAmerica Financial Services is seeking a Portfolio Manager to manage outbound and inbound communication related to outstanding delinquent lease payments. The role involves resolving account administrative delinquencies for GreatAmerica customers, investigating reasons for delinquency, and collecting payments for accounts 10‑60 days past due.

Responsibilities

• Contact and collect accounts 10‑60 days past due to arrange for timely payments.
• Process phone calls, internal inquiries, meetings, and other requests simultaneously.
• Conduct research and correspondence regarding customer disputes and collection problem inquiries.
• Work in a team‑based solution oriented environment that includes customer support for inbound and outbound calls on both internal and external customers.
• Determine why customers are delinquent and overcome obstacles to ensure payment.
• Handle ~36 accounts per day while adhering to GFSC principles and participating in cross‑functional team efforts and training as required.

Qualifications

• High school graduate or equivalent.
• Desire to gain collection experience in financial services‑leasing or equivalent; prior collection experience not required.
• Demonstrated ability to perform in a high‑intensity, customer‑focused environment.
• Excellent written and verbal communication and negotiation skills.
• Strong research, analysis, and problem‑resolution skills.
• Basic math and computation abilities.
• Proficiency with phone systems and ability to handle a high volume of incoming/outgoing calls.
• Adherence to established processes and procedures.

Benefits

• Competitive Compensation with Monthly Bonuses (for eligible employees)
• 401(k) with Company Match
• Annual Profit Sharing
• Health, Dental, Vision, and Short‑Term/Long‑Term Disability Insurance
• Company‑Paid Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Employee Assistance Program
• Paid Time Off: 80 hours annual vacation, 10 paid sick days (with conversion option), 10 paid holidays
• Paid Parking and gym reimbursement
• Educational and career planning benefits (Tuition Assistance, Leadership Development, Networking Opportunities)
• Hybrid work arrangements and business casual environment

We value diverse backgrounds and encourage qualified candidates to apply. Applicants must be authorized to work in the U.S. and are not eligible for visa sponsorship.