Collections Specialist

GreatAmerica Financial Services Corporation; Cedar Rapids (IA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation with Monthly Bonuses

401(k) with Company Match

Annual Profit Sharing

Health, Dental, Vision Insurance

Paid Time Off

Education Assistance

Job summary

GreatAmerica Financial Services Corporation in Cedar Rapids is seeking a Portfolio Manager to handle outbound and inbound communication related to delinquent lease payments. The role includes resolving account issues for customers and collecting payments on overdue accounts.

The ideal candidate will possess excellent communication and negotiation skills and demonstrate the ability to thrive in a fast-paced environment. The position offers competitive compensation, a hybrid working model, and comprehensive benefits.

Qualifications

• Desire to gain collection experience in financial services‑leasing.
• Demonstrated ability to perform in a high‑intensity, customer‑focused environment.
• Proficiency with phone systems and ability to handle a high volume of calls.

Responsibilities

• Contact and collect accounts 10‑60 days past due.
• Conduct research regarding customer disputes.
• Determine reasons for delinquency and ensure payment.

Skills

Excellent written and verbal communication

Negotiation skills

Research and analysis

Problem-resolution skills

Basic math and computation abilities

Education

High school graduate or equivalent

Job description

Position Summary

GreatAmerica Financial Services is seeking a Portfolio Manager to manage outbound and inbound communication related to outstanding delinquent lease payments. The role involves resolving account administrative delinquencies for GreatAmerica customers, investigating reasons for delinquency, and collecting payments for accounts 10‑60 days past due.

Responsibilities

• Contact and collect accounts 10‑60 days past due to arrange for timely payments.
• Process phone calls, internal inquiries, meetings, and other requests simultaneously.
• Conduct research and correspondence regarding customer disputes and collection problem inquiries.
• Work in a team‑based solution oriented environment that includes customer support for inbound and outbound calls on both internal and external customers.
• Determine why customers are delinquent and overcome obstacles to ensure payment.
• Handle ~36 accounts per day while adhering to GFSC principles and participating in cross‑functional team efforts and training as required.

Qualifications

• High school graduate or equivalent.
• Desire to gain collection experience in financial services‑leasing or equivalent; prior collection experience not required.
• Demonstrated ability to perform in a high‑intensity, customer‑focused environment.
• Excellent written and verbal communication and negotiation skills.
• Strong research, analysis, and problem‑resolution skills.
• Basic math and computation abilities.
• Proficiency with phone systems and ability to handle a high volume of incoming/outgoing calls.
• Adherence to established processes and procedures.

Benefits

• Competitive Compensation with Monthly Bonuses (for eligible employees)
• 401(k) with Company Match
• Annual Profit Sharing
• Health, Dental, Vision, and Short‑Term/Long‑Term Disability Insurance
• Company‑Paid Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Employee Assistance Program
• Paid Time Off: 80 hours annual vacation, 10 paid sick days (with conversion option), 10 paid holidays
• Paid Parking and gym reimbursement
• Educational and career planning benefits (Tuition Assistance, Leadership Development, Networking Opportunities)
• Hybrid work arrangements and business casual environment

We value diverse backgrounds and encourage qualified candidates to apply. Applicants must be authorized to work in the U.S. and are not eligible for visa sponsorship.