Portfolio Association Manager

Associa; Falls Church (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Legum and Norman, an Associa company, is hiring a Portfolio Association Manager to oversee a portfolio of HOA and condominium communities. This role requires travel to the Falls Church corporate office three times per week and entails day-to-day management of operations, budgets, compliance, and capital projects.

The ideal candidate will have 2+ years in community association management, strong communication skills, and a proactive approach to coordinating vendors, homeowners, and boards while

Qualifications

• High school diploma or GED equivalent.
• 2+ years of experience in community association or residential management.
• Professional communication skills and knowledge of conflict resolution techniques.
• Customer service minded, team oriented, and proactive communication.
• Ability to manage multiple projects simultaneously and prioritize tasks.
• Organized with attention to detail and strong follow-up skills.

Responsibilities

• Research and respond to inquiries by phone, email, and in person.
• Conduct community walk-throughs and site inspections.
• Meet and greet homeowners, visitors, contractors, and vendors.
• Source maintenance vendors; negotiate vendor contracts; schedule and coordinate vendors onsite.
• Update homeowners on community news and events, maintenance projects, and HOA violation notices by email, mass email, letters, and flyers.
• Review financials, create and manage budgets.
• Schedule and facilitate monthly, quarterly, and yearly board meetings.
• Coordinate architectural review requests.
• Process invoices for billing.
• Other projects as assigned.

Skills

Communication skills

Conflict resolution

Customer service

Time management

multitasking

Organization

Job description

Legum and Norman, an Associa company, is hiring a Portfolio Association Manager to oversee a portfolio of assigned HOA and condominium communities in the Anne Arundel, PG, and Howard counties. Traveling to the corporate office in Falls Church, VA three times a week is required.

The Portfolio Association Manager oversees an assigned portfolio of single family and condominium communities to ensure the communities are well cared for. The Portfolio Association Manager manages the daily operations to include administrative, financial, budgets, code, compliance, maintenance, capital projects, and more. The Portfolio Association Manager collaborates and partners with homeowners, members of the Board of Directors, committee members, vendors, contractors, internal departments, and onsite staff.

Daily responsibilities:

• Research and respond to inquires by phone, email, and in-person.
• Conduct community walk throughs and site inspections.
• Meet and greet homeowners, visitors, contractors, and vendors.
• Source maintenance vendors; negotiate vendor contracts; schedule and coordinate vendors onsite.
• Update homeowners on community news and events, maintenance projects, and HOA violation notices by email, mass email, letters, and flyers.
• Review financials, create and manage budgets.
• Schedule and facilitate monthly, quarterly, and yearly board meetings.
• Coordinate architectural review requests.
• Process invoices for billing.
• Other projects as assigned.

Requirements

• High school diploma or GED equivalent and valid driver's license are required.
• 2+ years of experience in community association or residential management.
• Professional communication skills (written and spoken) and knowledge of conflict resolution techniques.
• Customer service minded, team oriented, and a proactive communication style.
• Ability to manage multiple projects simultaneously, prioritize tasks, and manage time effectively.
• Organized with attention to detail, takes ownership and initiative, self-directed, and strong follow-up skills.

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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