Portfolio Association Manager

Associa; Columbia (MD); Vor Ort; USD 68.000 - 70.000; Vollzeit

Zusammenfassung

Associa is seeking a Portfolio Community Manager to oversee an assigned portfolio of HOA and Condominium communities in Montgomery, Anne Arundel, and Carroll counties. The role reports to the corporate office in Columbia for the first 90 days of training, then two days per month thereafter.

The Portfolio Community Manager supports onsite staff, oversees administrative, maintenance, and capital projects, and coordinates with homeowners, boards, vendors, and contractors to ensure excellent

Qualifikationen

• High school diploma or GED equivalent is required.
• 2+ years of experience in community association, single-family, multifamily, apartment management, leasing, or vacation rental.
• Willingness to obtain CMCA within first year (company-paid).
• Ability to read and interpret financials: Balance Sheet, Income Statement, Operating Expenses, Reserves.

Aufgaben

• Onsite role at the corporate office in Columbia.
• Work hours 9am-5pm; occasional nights and weekends for board meetings, events, and emergencies.
• Manage phones and emails; respond to inquiries by phone and email.
• Enter and update data and homeowner information in the database.
• Assist homeowners with monthly payments and ARC forms; follow up on Board decisions.
• Record and track documents; issue violation letters and ensure remedial action.
• Prepare and send mass communications to homeowners about guidelines and events.
• Source vendors, submit RFPs, manage bidding and vendor selection; manage capital projects.
• Prioritize maintenance requests, coordinate vendors/contractors onsite.
• Prepare board packets; coordinate monthly/quarterly/annual meetings.
• Create and manage budgets; review financial statements and reserve studies.
• Travel to assigned communities for site visits and inspections.
• Collaborate with onsite staff, homeowners, Board members, vendors.
• Ensure property is well maintained and HOA rules are followed.
• Support board policy implementation and association projects.
• Hire, train, and develop staff.
• Other projects as assigned.

Jobbeschreibung

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

CMC, an Associa company, is hiring a Portfolio Community Manager role to oversee an assigned portfolio of HOA and Condominium communities in theMontgomery, Anne Arundel, and Carroll counties. Candidate will report to the corporate office in Columbia for the first 90 days for training, then 2 days per month.

The Portfolio Community Manager provides support to onsite staff and oversees all administrative, maintenance, and capital projects for multiple HOA and condominium communities assigned to the portfolio.

Daily responsibilities:

• Onsite role at the corporate office in Columbia.
• Work hours are 9am-5pm. Occasional nights and weekend due to board meetings, community events, and emergencies.
• Manage phones and emails.
• Research and respond to inquiries by phone and email.
• Enter and update data and community and homeowner information in the database.
• Assist homeowners with monthly payments and completing architectural review forms. Follow-up with homeowners on the Board's decision.
• Record and track documents and information.
• Issues violation letters to homeowners and follow-up to ensure remedied.
• Create and send out mass communication by mail and email notifying homeowners of HOA guidelines, maintenance projects, and community events.
• Source vendors, submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and manage capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors onsite for repairs.
• Prepare board packets and agendas. Coordinate and schedule monthly, quarterly, and annual board meetings.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and Reserve Studies.
• Travel to assigned community sites to conduct site visits and inspections.
• Meet and collaborate with onsite staff, homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Hire, train, and develop staff.
• Other projects as assigned.

Annual salary: $68K-$70K.

Requirements

• High school diploma or GED equivalent is required.
• 2+ years of experience in community association, single-family, multifamily, apartment management, leasing, or vacation rental.
• Understanding of the relationships among the Board of Directors, Community Manager, and homeowners.
• Willingness to obtain CMCA with first year of employment, company paid.
• Customer service driven and team oriented.
• Ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) and conflict resolution techniques.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.