Portfolio AI-Driven CSM for SMB Growth

Juicebox; United States; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Top-of-market compensation

Equity

Daily meals

Job summary

Juicebox is building a founding Portfolio Customer Success Management team to own onboarding, adoption, and retention for a portfolio of SMB accounts. You will run scalable enablement sessions, use product data to identify risks and opportunities, and drive measurable outcomes across onboarding, adoption, expansion, and renewal.

You will foster trusted relationships with end users and hiring managers. We are a fast-growth AI SaaS company valuing customer success, collaboration, and impactful ROI

Qualifications

• 2+ years in Customer Success or Account Management with ownership of a revenue target and a portfolio of 150-200+ accounts.
• Experience in SaaS, HR tech, or talent tech; recruiting industry experience is a plus, not required.

Responsibilities

• Own onboarding, adoption, and retention for a portfolio of SMB accounts.
• Run and improve one-to-many enablement: kickoff and training sessions, office hours, and webinars.
• Use usage data and customer signals to spot risk and expansion early and act on it.
• Work with a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
• Drive adoption of AI-native workflows and guide change management.

Skills

Revenue ownership

Portfolio management

SaaS experience

Managing many accounts

Job description

Juicebox is building a founding Portfolio Customer Success Management team to own onboarding, adoption, and retention for a portfolio of SMB accounts. You will run scalable enablement sessions, use product data to identify risks and opportunities, and drive measurable outcomes across onboarding, adoption, expansion, and renewal.

You will foster trusted relationships with end users and hiring managers. We are a fast-growth AI SaaS company valuing customer success, collaboration, and impactful ROI