Senior Manager, AI-Powered Customer Success

Juicebox; United States; On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Top-of-market compensation

Comprehensive healthcare

Wellness stipend

Daily meals provided

Commuting stipend

Job summary

Juicebox is hiring a front-line manager for a CS team that owns the full revenue motion: expansions and renewals across mid-market and enterprise customers. You’ll lead a team of CSMs who are part consultant, part account manager, and part AI workflow expert, and you’ll be in deals and on calls when it matters.

You’ll define what customer success looks like in an AI-first, hypergrowth company. You’ll build a world‑class CS organization alongside a VP who previously led CS at Gong, Slack, and

Qualifications

• 5+ years in Customer Success, Account Management, or Sales.
• 2+ years leading a revenue-owning team.
• Proven success exceeding GRR, NRR, and expansion targets.
• Strong commercial instincts with coaching ability.
• Built processes and programs improving CS organization.
• Executive presence with customers and senior leadership.

Responsibilities

• Coach and develop your team through deal reviews and feedback.
• Own team performance with forecasting and pipeline management.
• Handle renewals and expansions as a player-coach.
• Build and improve renewal, expansion, QBR, and forecasting playbooks.
• Collaborate with Sales, Product, and leadership to shape GTM strategy.

Skills

Customer Success

Account Management

Sales

Leadership

Forecasting

Executive presence

Coaching

Job description

Juicebox is hiring a front-line manager for a CS team that owns the full revenue motion: expansions and renewals across mid-market and enterprise customers. You’ll lead a team of CSMs who are part consultant, part account manager, and part AI workflow expert, and you’ll be in deals and on calls when it matters.

You’ll define what customer success looks like in an AI-first, hypergrowth company. You’ll build a world‑class CS organization alongside a VP who previously led CS at Gong, Slack, and