Enterprise Customer Success Manager

Juicebox; San Francisco (CA); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Top-of-market compensation with equity

Employer-paid healthcare (PPO Platinum

Wellness stipend $2,000 annually

Daily meals provided

Commuting stipend $300/month

Job summary

Juicebox is seeking a seasoned Customer Success leader to own a portfolio of enterprise clients and drive onboarding, adoption, expansion, and renewal at scale. You’ll partner with product, sales, and HR tech teams to deliver AI-enabled workflows and measurable value.

You will manage complex stakeholder relationships, influence executive sponsors, and drive renewal negotiations and expansion opportunities while helping define our CS playbook in a fast-growing, PLG environment.

Qualifications

• 6+ years in CS or enterprise SaaS with renewals ownership.
• Experience managing complex stakeholder relationships.
• Track record of exceeding commercial goals.
• Ability to manage multiple conversations and priorities.
• Builder mindset; comfortable with ambiguity.
• Executive presence engaging senior stakeholders.
• Experience in SaaS, HR tech or talent tech; recruiting is a plus.

Responsibilities

• Own a portfolio of customers and drive onboarding, adoption, expansion, and renewal.
• Lead customer success plans, align on key metrics, and ensure value realization for talent leaders.
• Drive adoption of AI-native workflows and guide change management.
• Own renewals and pricing negotiations; manage complex buying processes.
• Identify and close expansion opportunities across teams and product lines.
• Build trusted relationships with end users, champions, TA Ops leaders, and hiring managers.
• Lead ROI discussions and QBRs to strengthen partnerships.
• Help define and scale the CS playbook by identifying gaps and solving problems.

Skills

Customer Success

Strategic Account Management

Executive engagement

Revenue growth

SaaS

Multi-stakeholder

Job description

About Juicebox

Juicebox is on a mission to help teams

Juicebox is on a mission to help teams win the talent war.

In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.

Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.

We are on the path to $100M in ARR with 20%+ monthly growth , powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.

Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.

About The Role

Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship—from onboarding and adoption to expansion and renewal—while serving as trusted advisors and AI workflow experts.

Our customers range from enterprise talent teams to startup founders, staffing firms, and VC talent partners. As a PLG business, customers start small and scale quickly, so you'll often be managing onboarding, expansion, and renewal motions simultaneously.

You'll help define what Customer Success looks like in an AI-first world at a hypergrowth company shaping a new category. Our customers love the product, embrace innovation, and genuinely enjoy partnering with us. You'll do it alongside a low-ego, collaborative team and work directly with a VP of CS who has built world-class organizations at Gong, Slack, and Zendesk.

You Will…

• Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
• Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.
• Drive adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond.
• Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
• Identify and close expansion opportunities across teams, stakeholders, and product offerings.
• Build trusted, multi-threaded relationships with end users, champions, TA Ops leaders, and hiring managers.
• Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.
• Help define and improve the Customer Success playbook by identifying gaps, solving problems, and scaling best practices.

You Have…

• 6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS with ownership of renewals, expansion revenue, and a portfolio of high-value enterprise accounts.
• Experience managing complex stakeholder relationships, driving executive engagement, and growing revenue within strategic customers.
• A track record of exceeding commercial goals and driving customer growth.
• The ability to manage multiple customer conversations and priorities simultaneously.
• A builder mindset and comfort operating in ambiguity before a playbook exists.
• Executive presence and confidence engaging senior stakeholders.
• Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement.

Perks & Benefits

• Top-of-market compensation with meaningful equity, because everyone should share in our success.
• Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.
• $2,000 annual wellness stipend to support your physical, mental, and financial well-being.
• Daily meals provided.
• $300/month commuting stipend to help cover the cost of getting to and from the office.