Portfolio CSM: AI-Driven SMB Growth & Retention

Juicebox App, Inc.; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Daily meals provided

Wellness stipend $2,000 annual

Commuting stipend $300/month

Comprehensive healthcare for US

UK wellness and commuting stipends

Job summary

Juicebox App, Inc. is seeking a Portfolio Customer Success Manager to own onboarding, adoption, and retention for a portfolio of SMB accounts. You will drive one-to-many enablement, use data to spot risk and expansion, and manage renewals and expansions with a trusted, AI-enabled approach.

You will collaborate with a low-ego, cross-functional team to define exceptions, scale best practices, and lead ROI-focused QBRs that prove impact for enterprise talent teams and startups alike.

Qualifications

• Ownership of revenue target with a portfolio of 150–200+ accounts.
• Experience in a digital, scale, pool model directly working with customers.
• Proven track record of exceeding goals and driving customer growth.
• Ability to manage multiple customer conversations and priorities simultaneously.
• A builder mindset and comfort operating in ambiguity before a playbook exists.
• Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus.

Responsibilities

• Own onboarding, adoption, and retention for a portfolio of SMB accounts.
• Run and improve one-to-many enablement: kickoff and training sessions, office hours, and webinars.
• Use usage data and customer signals to spot risk and expansion early and act on it.
• Work with a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
• Drive adoption of AI-native workflows, guide change management, and help customers reach their first aha moment and beyond.
• Own commercial conversations, including renewals and expansions.
• Build trusted relationships with end users, champions, TA Ops leaders, and hiring managers.
• Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.
• Help define and improve the portfolio Customer Success playbook by identifying gaps, solving problems, and scaling best practices.

Skills

Portfolio CS

Account Management

Communication

Prioritization

SaaS experience

Job description

Juicebox App, Inc. is seeking a Portfolio Customer Success Manager to own onboarding, adoption, and retention for a portfolio of SMB accounts. You will drive one-to-many enablement, use data to spot risk and expansion, and manage renewals and expansions with a trusted, AI-enabled approach.

You will collaborate with a low-ego, cross-functional team to define exceptions, scale best practices, and lead ROI-focused QBRs that prove impact for enterprise talent teams and startups alike.