AI-Driven Customer Success Lead | Growth, Renewal & Expansion

Juicebox; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Healthcare coverage

Wellness stipend

Daily meals

Commute stipend

Job summary

Juicebox is seeking a Senior Customer Success professional to own a diverse customer portfolio from onboarding to renewal, aligning on value delivery with talent leaders and end users in enterprise and startup environments.

You will drive adoption of AI-native workflows, guide change management, and manage renewals and expansions, partnering with a VP of CS to scale best practices in a fast-growing, AI-first company.

Qualifications

• 3+ years in Customer Success, Account Management, or Sales with ownership of a revenue target and a portfolio of 75-150 accounts.
• Track record of exceeding commercial goals and driving customer growth.
• Ability to manage multiple customer conversations and priorities simultaneously.
• Builder mindset and comfort operating in ambiguity before a playbook exists.
• Executive presence and confidence engaging senior stakeholders.
• Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement.

Responsibilities

• Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
• Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.
• Drive adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond.
• Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
• Identify and close expansion opportunities across teams, stakeholders, and product offerings.
• Build trusted, multi-threaded relationships with end users, champions, TA Ops leaders, and hiring managers.
• Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.
• Help define and improve the Customer Success playbook by identifying gaps, solving problems, and scaling best practices.

Skills

Customer Success

Account Management

Sales

Executive presence

Ambiguity handling

SaaS experience

Job description

Juicebox is seeking a Senior Customer Success professional to own a diverse customer portfolio from onboarding to renewal, aligning on value delivery with talent leaders and end users in enterprise and startup environments.

You will drive adoption of AI-native workflows, guide change management, and manage renewals and expansions, partnering with a VP of CS to scale best practices in a fast-growing, AI-first company.