Senior Enterprise CSM: AI-Driven Growth & Renewals

Juicebox; San Francisco (CA); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Top-of-market compensation with equity

Employer-paid healthcare (PPO Platinum

Wellness stipend $2,000 annually

Daily meals provided

Commuting stipend $300/month

Job summary

Juicebox is seeking a seasoned Customer Success leader to own a portfolio of enterprise clients and drive onboarding, adoption, expansion, and renewal at scale. You’ll partner with product, sales, and HR tech teams to deliver AI-enabled workflows and measurable value.

You will manage complex stakeholder relationships, influence executive sponsors, and drive renewal negotiations and expansion opportunities while helping define our CS playbook in a fast-growing, PLG environment.

Qualifications

• 6+ years in CS or enterprise SaaS with renewals ownership.
• Experience managing complex stakeholder relationships.
• Track record of exceeding commercial goals.
• Ability to manage multiple conversations and priorities.
• Builder mindset; comfortable with ambiguity.
• Executive presence engaging senior stakeholders.
• Experience in SaaS, HR tech or talent tech; recruiting is a plus.

Responsibilities

• Own a portfolio of customers and drive onboarding, adoption, expansion, and renewal.
• Lead customer success plans, align on key metrics, and ensure value realization for talent leaders.
• Drive adoption of AI-native workflows and guide change management.
• Own renewals and pricing negotiations; manage complex buying processes.
• Identify and close expansion opportunities across teams and product lines.
• Build trusted relationships with end users, champions, TA Ops leaders, and hiring managers.
• Lead ROI discussions and QBRs to strengthen partnerships.
• Help define and scale the CS playbook by identifying gaps and solving problems.

Skills

Customer Success

Strategic Account Management

Executive engagement

Revenue growth

SaaS

Multi-stakeholder

Job description

Juicebox is seeking a seasoned Customer Success leader to own a portfolio of enterprise clients and drive onboarding, adoption, expansion, and renewal at scale. You’ll partner with product, sales, and HR tech teams to deliver AI-enabled workflows and measurable value.

You will manage complex stakeholder relationships, influence executive sponsors, and drive renewal negotiations and expansion opportunities while helping define our CS playbook in a fast-growing, PLG environment.