Senior AI-First Customer Success Manager (Team Lead)

Juicebox App, Inc.; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Top-of-market compensation

Comprehensive healthcare with 100% LEO

Wellness stipend

Meals provided

Commuting stipend

Job summary

Juicebox App, Inc. is seeking a Manager, Customer Success to lead a front-line CS team responsible for expansions and renewals across mid-market and enterprise customers.

You will coach and develop your team, drive GRR and NRR targets, handle complex renewals, and help shape the CS playbook while collaborating with Sales, Product, and leadership in a fast-growing AI SaaS company. Expect to be in deals, on calls, and in the weeds when it matters, reporting to the VP of CS and contributing to a

Qualifications

• 5+ years in Customer Success, Account Management, or Sales, including 2+ years managing a revenue-owning team.

Responsibilities

• Coach and develop your team: Run deal reviews, listen to calls, and deliver direct, actionable feedback.
• Own team performance: Drive GRR, NRR, and expansion goals through accurate forecasting and strong pipeline management.
• Be a player-coach: Jump into complex renewals and expansions, helping CSMs navigate stakeholders, pricing, and negotiations.
• Build the playbook: Continuously improve renewal, expansion, QBR, success planning, and forecasting processes.
• Partner cross-functionally: Collaborate with Sales, Product, and leadership to improve the customer experience and shape GTM strategy.

Skills

Customer Success

Account Management

Sales

Revenue ownership

Job description

Juicebox App, Inc. is seeking a Manager, Customer Success to lead a front-line CS team responsible for expansions and renewals across mid-market and enterprise customers.

You will coach and develop your team, drive GRR and NRR targets, handle complex renewals, and help shape the CS playbook while collaborating with Sales, Product, and leadership in a fast-growing AI SaaS company. Expect to be in deals, on calls, and in the weeds when it matters, reporting to the VP of CS and contributing to a