Porter

Explor Crater Lake, LLC; Oregon; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee housing

Benefits

Job summary

Explor Crater Lake, LLC welcomes guests to a scenic Oregon setting and seeks a friendly front desk Attendant to deliver outstanding service from arrival to departure.

You will greet guests, assist with check-in, and guide them to accommodations while sharing hotel amenities and local park tips. This role emphasizes teamwork, guest satisfaction, and adherence to ISO standards in daily operations.

Qualifications

• Provide excellent customer service to meet and exceed guest expectations.
• We maintain a drug-free workplace to ensure safety and well-being of all employees.
• Equal opportunity notice: all applicants considered without regard to protected characteristics.

Responsibilities

• Provide warm and professional greeting to guests and anticipate their needs before they arise.
• Escort all guests to their accommodations, assist with luggage, and explain hotel features and emergency procedures.
• Ensure hotel public areas and equipment are clean and presentable at all times.
• Provide assistance to other departments including housekeeping, maintenance, and laundry as needed.
• Complete minor maintenance tasks.
• Complete front desk duties during lunch and breaks as needed.
• Share knowledge of the Park and surrounding area with all guests.
• Understand ISO management systems, policies, goals, and initiatives and meet responsibilities within these areas.
• Other duties per Duties Checklist and as assigned.

Skills

Customer service

Guest relations

Communication

Multitasking

Tools

Front desk software

Job description

At Explor Crater Lake, LLC, every day is an adventure — where tranquil beauty, scenic landscapes, and rich culture come together to create a truly unforgettable workplace. Offering competitive pay, employee housing and benefits.

Summary of Position

As the guest’s first and last impression of the hotel, provide exemplary customer service ensuring each and every guest experience is flawless and memorable.

Duties and Responsibilities

• Provide warm and professional greeting to guests and anticipate their needs before they arise.
• Escort all guests to their accommodations, assisting with their luggage as required. Inform guests about all hotel and guest room features, hotel facilities and emergency procedures
• Ensure hotel public areas as well as departmental equipment is clean and presentable at all times
• Provide assistance to other departments including, but not limited to, housekeeping, maintenance, and laundry as needed
• Complete minor maintenance tasks
• Complete front desk attendant duties during lunch and breaks as needed
• Share knowledge of the Park and surrounding area with all guest
• Understand Company’s ISO management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Other duties per Duties Checklist and as assigned

Position Requirements

• Provide excellent customer service to meet and exceed customer expectations
• We maintain a drug-free workplace to ensure the safety and well-being of all employees.
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.