Population Health Strategy & Ops Senior Lead — Remote

Remote; San Francisco (CA); Remote; USD 148,000 - 199,000; Full time

Benefits offered by this job

Remote-first culture

401(k) savings plan

Medical, vision & dental coverage

Job summary

Remote is seeking a Population Health Strategy & Operations Senior Manager to drive operational excellence across Care & Case Management and navigation teams. You will lead cross-functional initiatives, implement AI-powered efficiency improvements, and ensure accurate daily/weekly performance readouts.

The role blends strategic oversight with hands-on execution, reporting to the Senior Director and partnering with product teams to shape features that improve outcomes and margin.

Qualifications

• At least seven years of experience in a fast-growing business managing cross-functional projects.
• Operationally minded with ability to analyze a process and develop tests to resolve issues.
• Strong Excel modeling skills with robust financial projections.
• Proficient with AI productivity tools to boost efficiency.
• Ability to organize, delegate, coordinate, consolidate and prioritize multiple tasks.
• Willingness to mentor and coach employees in a collaborative environment.
• Excellent oral and written communication skills; strong interpersonal abilities.
• Experience with data analysis; Looker preferred.
• Healthcare experience preferred.

Responsibilities

• Lead operational testing and experiments for CCM and navigation teams, including AI pilots and deep assessments.
• Manage cross-functional projects with timelines, milestones, and KPIs.
• Own daily and weekly readouts; collaborate with data teams for visibility and leading indicators.
• Lead daily huddles for CCM leadership and connect clinical services.
• Conduct deep dives into operations and test improvements to remove bottlenecks.
• Own Population Health strategy executions, focusing on margin and clinician utilization.
• Identify opportunities to leverage AI for productivity and automation.
• Partner with EPDD product teams to design features aligned with team needs.
• Anticipate program risks and develop mitigation strategies.

Skills

Cross-functional PM

Excel modeling

AI productivity tools

Data analysis (Looker)

Mentoring & coaching

Oral & written communication

Healthcare experience

Organization & prioritization

Tools

Looker

Job description

Remote is seeking a Population Health Strategy & Operations Senior Manager to drive operational excellence across Care & Case Management and navigation teams. You will lead cross-functional initiatives, implement AI-powered efficiency improvements, and ensure accurate daily/weekly performance readouts.

The role blends strategic oversight with hands-on execution, reporting to the Senior Director and partnering with product teams to shape features that improve outcomes and margin.