Population Health Strategy & Operations Senior Manager

Doctor on Demand; United States; À distance; USD 148 000 - 199 000; Plein temps

Avantages offerts par ce poste

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical coverage

PTO/DTO

Résumé du poste

Doctor on Demand is seeking a Population Health Strategy & Operations Senior Manager to balance strategic thinking with hands-on execution. You will lead CCM and navigation initiatives, drive cross-functional projects, and leverage AI to improve efficiency across teams, reporting to the Senior Director of Population Health Strategy & Operations.

You’ll own daily and weekly performance readouts, partner with data and product teams, and guide leadership through huddles and deep-dive assessments.

Qualifications

• Seven+ years of experience in fast-growing businesses managing cross-functional projects.
• Operationally minded with ability to analyze processes, identify bottlenecks, and test improvements.
• Strong Excel modeling skills to build robust financial/operational models.
• Proficiency with AI productivity tools to enhance efficiency and workflows.
• Ability to organize, delegate, coordinate, consolidate, and prioritize multiple tasks.
• Willingness to mentor and coach employees in a collaborative environment.
• Excellent written and verbal communications.
• Data analysis experience, Looker preferred.
• Healthcare experience preferred.

Responsabilités

• Lead Operational Testing & Experiments for CCM and navigation teams, including AI pilots and intake experiments.
• Manage cross-functional projects; own timelines, milestones, and KPIs.
• Own daily/weekly business readouts and ensure accurate metrics with data team collaboration.
• Lead daily huddles for CCM leadership; act as a liaison with clinical services.
• Conduct operational deep dives to identify bottlenecks and craft tests to resolve issues.
• Own Population Health strategy executions, focusing on clinician utilization and operations improvement.
• Identify AI opportunities to improve team productivity and automate workflows.
• Partner with product teams to design features that align with operations needs.
• Anticipate program risks and develop mitigation strategies.

Connaissances

Cross-functional project mgmt

Operational analysis

Excel modeling

AI productivity tools

Task coordination

Mentoring/coaching

Communication skills

Data analysis (Looker)

Healthcare experience

Formation

Bachelor’s degree

Outils

Looker

Description du poste

As a Population Health Strategy & Operations Senior Manager, you will focus on the operational effectiveness of our Population Health programs. The ideal candidate balances long-term strategic thinking with deep operational expertise and is motivated by execution. Think of this role as the key operating partner for our Population Health businesses - you will lead team meetings, drive focus around key priorities, track daily and weekly metrics of business performance, and drop in deep across the team on key initiatives. You will turn messy, cross-functional work into actionable plans, leverage AI to drive team efficiency (including, and especially, ours!), and conduct deep-dive operational assessments to identify and implement efficiency drivers. This role is an individual contributor reporting to the Senior Director, Population Health Strategy & Operations.

Responsibilities:

• Lead Operational Testing & Experiments: Drive ops testing for Care & Case Management (CCM) and navigation teams, including things like AI calling pilots, abbreviated intake pilots, and deep assessments to improve operational value

• Manage Cross-Functional Projects: Turn cross-functional work into owned, executed plans. Drive audit, transition, and staffing workstreams. Manage project timelines, milestones, and KPIs

• Data-Driven Reporting: Own daily and weekly business readouts for the CCM business and ensure metrics and reporting remain accurate and honest. Work closely with our data team to ensure the right visibility into the metrics we need, and finding the correct leading indicators as needed for operational changes

• Leadership Support: Lead daily huddles for the CCM leadership team and act as a connection point between clinical services

• Operational Deep Dives: Conduct deep dives into team operations—including shadowing our navigation, and CCM teams—to determine where bottlenecks exist and develop tests to resolve these issues. Become the business expert on how those teams operate and where their challenges are

• Population Health Strategy: Own the executions of key Population Health margin projects (e.g., by developing strategies for secondary clinician utilization and overall clinical operations improvement)

• Uplevel Team with AI: Identify opportunities to make the team more efficient and effective through the use of AI productivity tools and automation

• Product Partnership: Be the voice of operations for the Population Health team in meetings with our EPDD partners. Work especially closely with our product partners to develop the right new product features that will work with how our teams need to operate in order to drive outcomes (and margin)

• Risk Mitigation: Anticipate program risks and develop mitigation strategies; identify potential risks and assess their impact on projects

Required Qualifications:

• At least seven years of experience in a fast-growing business managing cross-functional projects

• Operationally minded: proven ability to analyze a process, identify logjams, and develop tests to resolve issues

• Strong modeling skills: proficiency in Excel to build robust models

• Proficiency with AI productivity tools to enhance efficiency, streamline workflows, and accelerate deliverables

• Ability to organize, delegate, coordinate, consolidate and prioritize multiple simultaneous tasks in a team environment

• Willingness and ability to provide mentoring, coaching, advice, and assistance to employees in a collaborative learning environment

• Excellent oral and written communications skills

• Excellent interpersonal and problem-solving skills

• Comfort with data analysis (experience with Looker preferred)

• Healthcare experience preferred

• Bachelor’s degree required

• Excellent interpersonal, oral, and written communication skills

Physical/Cognitive Requirements:

• Ability to remain seated in a stationary position for prolonged periods.

• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.

• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.

• Ability to interact with leadership, employees, and members in an appropriate manner.

• Occasional travel required

The base salary range for this full-time position is $147,940 – $198,984 per year in the United States. This posted range reflects the portion of our internal salary band that is currently funded for new hires in this role across our standard labor markets (Zones A–C).

For context, these markets include Zone A (e.g., Phoenix AZ, San Antonio TX, Columbus OH, Charlotte NC), Zone B (e.g., Chicago IL, Denver CO, San Diego CA, Houston TX), and Zone C (e.g., Los Angeles CA, Seattle WA, Washington, D.C., Boston MA). At this time, we are not budgeting for hires in higher-cost Zone D markets (e.g., San Francisco Bay Area CA, New York City NY, San Jose CA) for this role. Within this range, individual pay is determined by work location, skills, experience, and internal equity. We use structured salary bands and geographic zones based on cost of labor to keep pay fair and consistent.

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Paid Time Off (\"PTO\") and Discretionary Time Off (“DTO