Population Health Strategy & Operations Senior Manager

Remote; San Francisco (CA); Remote; USD 148,000 - 199,000; Full time

Benefits offered by this job

Remote-first culture

401(k) savings plan

Medical, vision & dental coverage

Job summary

Remote is seeking a Population Health Strategy & Operations Senior Manager to drive operational excellence across Care & Case Management and navigation teams. You will lead cross-functional initiatives, implement AI-powered efficiency improvements, and ensure accurate daily/weekly performance readouts.

The role blends strategic oversight with hands-on execution, reporting to the Senior Director and partnering with product teams to shape features that improve outcomes and margin.

Qualifications

• At least seven years of experience in a fast-growing business managing cross-functional projects.
• Operationally minded with ability to analyze a process and develop tests to resolve issues.
• Strong Excel modeling skills with robust financial projections.
• Proficient with AI productivity tools to boost efficiency.
• Ability to organize, delegate, coordinate, consolidate and prioritize multiple tasks.
• Willingness to mentor and coach employees in a collaborative environment.
• Excellent oral and written communication skills; strong interpersonal abilities.
• Experience with data analysis; Looker preferred.
• Healthcare experience preferred.

Responsibilities

• Lead operational testing and experiments for CCM and navigation teams, including AI pilots and deep assessments.
• Manage cross-functional projects with timelines, milestones, and KPIs.
• Own daily and weekly readouts; collaborate with data teams for visibility and leading indicators.
• Lead daily huddles for CCM leadership and connect clinical services.
• Conduct deep dives into operations and test improvements to remove bottlenecks.
• Own Population Health strategy executions, focusing on margin and clinician utilization.
• Identify opportunities to leverage AI for productivity and automation.
• Partner with EPDD product teams to design features aligned with team needs.
• Anticipate program risks and develop mitigation strategies.

Skills

Cross-functional PM

Excel modeling

AI productivity tools

Data analysis (Looker)

Mentoring & coaching

Oral & written communication

Healthcare experience

Organization & prioritization

Tools

Looker

Job description

Defining the future of work & living globally

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Population Health Strategy & Operations Senior Manager

As a Population Health Strategy & Operations Senior Manager, you will focus on the operational effectiveness of our Population Health programs. The ideal candidate balances long-term strategic thinking with deep operational expertise and is motivated by execution. Think of this role as the key operating partner for our Population Health businesses - you will lead team meetings, drive focus around key priorities, track daily and weekly metrics of business performance, and drop in deep across the team on key initiatives. You will turn messy, cross-functional work into actionable plans, leverage AI to drive team efficiency (including, and especially, ours!), and conduct deep-dive operational assessments to identify and implement efficiency drivers. This role is an individual contributor reporting to the Senior Director, Population Health Strategy & Operations.

Responsibilities:

Lead Operational Testing & Experiments: Drive ops testing for Care & Case Management (CCM) and navigation teams, including things like AI calling pilots, abbreviated intake pilots, and deep assessments to improve operational value

Manage Cross-Functional Projects: Turn cross-functional work into owned, executed plans. Drive audit, transition, and staffing workstreams. Manage project timelines, milestones, and KPIs

Data-Driven Reporting: Own daily and weekly business readouts for the CCM business and ensure metrics and reporting remain accurate and honest. Work closely with our data team to ensure the right visibility into the metrics we need, and finding the correct leading indicators as needed for operational changes

Leadership Support: Lead daily huddles for the CCM leadership team and act as a connection point between clinical services

Operational Deep Dives: Conduct deep dives into team operations—including shadowing our navigation, and CCM teams—to determine where bottlenecks exist and develop tests to resolve these issues. Become the business expert on how those teams operate and where their challenges are

Population Health Strategy: Own the executions of key Population Health margin projects (e.g., by developing strategies for secondary clinician utilization and overall clinical operations improvement)

Uplevel Team with AI: Identify opportunities to make the team more efficient and effective through the use of AI productivity tools and automation

Product Partnership: Be the voice of operations for the Population Health team in meetings with our EPDD partners. Work especially closely with our product partners to develop the right new product features that will work with how our teams need to operate in order to drive outcomes (and margin)

Risk Mitigation: Anticipate program risks and develop mitigation strategies; identify potential risks and assess their impact on projects

Required Qualifications:

At least seven years of experience in a fast-growing business managing cross-functional projects

Operationally minded: proven ability to analyze a process, identify logjams, and develop tests to resolve issues

Strong modeling skills: proficiency in Excel to build robust models

Proficiency with AI productivity tools to enhance efficiency, streamline workflows, and accelerate deliverables

Ability to organize, delegate, coordinate, consolidate and prioritize multiple simultaneous tasks in a team environment

Willingness and ability to provide mentoring, coaching, advice, and assistance to employees in a collaborative learning environment

Excellent oral and written communications skills

Excellent interpersonal and problem-solving skills

Comfort with data analysis (experience with Looker preferred)

Healthcare experience preferred

Excellent interpersonal, oral, and written communication skills

Physical/Cognitive Requirements:

Ability to remain seated in a stationary position for prolonged periods.

Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.

No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.

Ability to interact with leadership, employees, and members in an appropriate manner.

The base salary range for this full-time position is $147,940 – $198,984 per year in the United States. This posted range reflects the portion of our internal salary band that is currently funded for new hires in this role across our standard labor markets (Zones A–C).

For context, these markets include Zone A (e.g., Phoenix AZ, San Antonio TX, Columbus OH, Charlotte NC), Zone B (e.g., Chicago IL, Denver CO, San Diego CA, Houston TX), and Zone C (e.g., Los Angeles CA, Seattle WA, Washington, D.C., Boston MA). At this time, we are not budgeting for hires in higher-cost Zone D markets (e.g., San Francisco Bay Area CA, New York City NY, San Jose CA) for this role. Within this range, individual pay is determined by work location, skills, experience, and internal equity. We use structured salary bands and geographic zones based on cost of labor to keep pay fair and consistent.

In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Paid Time Off ("PTO") and Discretionary Time Off (“DTO