Apertura Futura: Customer Experience Specialist

British Swim School - South Orlando; Glen Mills (Delaware County); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Free uniforms

Training & development

Paid training

Job summary

British Swim School - South Orlando is looking for a Customer Experience Specialist, also known as a Deck Ambassador, to work poolside and provide excellent customer service. The role involves setting up the pool area, checking water quality, welcoming students and parents, and assisting during swim lessons.

The ideal candidate will have strong interpersonal and organizational skills and preferably some customer service experience. This position offers a competitive pay ranging from $15 to $18 per hour depending on experience.

Qualifications

• Excellent interpersonal communication and organizational skills.
• Responsible and professional demeanor.
• 1+ years of customer service experience is a plus.
• Experience working with preschool and elementary-aged children is helpful.

Responsibilities

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account or the program.
• Assisting swim instructors and managers during swim lessons.
• Posting media content and monitoring social media platforms.

Skills

Interpersonal communication skills

Organizational skills

Professional demeanor

Job description

Benefits

• Free uniforms
• Training & development

Compensation & Benefits

• Competitive pay based on experience with possible opportunities for bonuses
• Paid training
• Shifts of 4 hours, typically on weeknights and/or weekends as needed

The Position

The Customer Experience Specialist, known as a "Deck Ambassador", works poolside at our swim school. This role plays a critical role in providing an excellent customer experience.

Your Typical Responsibilities

• Setting up and breaking down the pool deck area before and after each shift
• Checking water chemistry and temperature prior to swim lessons
• Welcoming students and parents/guardians to the pool deck area
• Answering customers' questions about their account, their child’s progress, or about the program
• Assisting swim instructors and managers when needed during swim lessons
• Posting media content and monitoring social media platforms

Minimum Qualifications

• Excellent interpersonal communication and organizational skills
• Responsible and professional demeanor

Preferred Qualifications

• 1+ years of customer service experience is a plus
• Experience working with preschool and elementary-aged children is helpful

About Us

British Swim School is dedicated to promoting water safety and a lifelong love of the water. We teach swimming to people of all ages and abilities, focusing primarily on preschool and elementary-aged kids. Our instructors should have a willingness to work with this age group and make parents feel comfortable. All positions receive specialized training in the British Swim School approach. The hourly compensation ranges from $15.00 to $18.00.

Each franchise location is independently owned and operated by a franchisee. All hiring decisions are made by the franchisee.

This role is an opportunity to make a lasting impact in the community by ensuring the safety and happiness of students.