Customer Experience Specialist

British Swim School - South Orlando; Ann Arbor (MI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid training

Birthday off and paid

Flexible scheduling

Job summary

British Swim School - South Orlando is seeking a Customer Experience Specialist, also known as a Deck Ambassador, to work poolside in Ann Arbor, Michigan. This role is crucial in providing an excellent experience for students and parents, with responsibilities including maintaining the pool area, addressing customer inquiries, and assisting instructors.

The position offers competitive hourly pay of $15.00 - $20.00, and flexible shifts between 3-7 pm on weekdays and weekends. Candidates should possess strong communication skills, a professional demeanor, and preferably some customer service experience.

Qualifications

• 1+ years of customer service experience preferred.
• Lifeguarding/First Aid/CPR/AED Certification(s) may be obtained during training.

Responsibilities

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account or their child's progress.
• Assisting swim instructors and managers during swim lessons.
• Posting media content and monitoring social media platforms.

Skills

Excellent interpersonal communication skills

Organizational skills

Job description

Benefits

• Free uniforms
• Opportunity for advancement
• Training & development

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”.

Compensation And Benefits (dependent On The Franchise Owner)

• Competitive pay based on experience and with possible opportunities for bonuses!
• Paid training!
• Birthday off and paid!
• Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run on weeknights from 3‑7 pm and on weekends during the morning hours.

The Position

The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

Your Typical Responsibilities

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.

Minimum Qualifications

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.

Preferred Qualifications

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.

About Us

"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn‑to‑swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”.

Compensation: $15.00 - $20.00 per hour

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun‑loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary‑aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It’s helpful if you have experience with children or in a child‑focused job, but it’s not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you’re not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.