Customer Experience Specialist

British Swim School of Northwest Detroit; Glen Mills (MA); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Free uniforms

Paid training

Potential for bonuses

Job summary

A community-focused swim school is seeking a Customer Experience Specialist, known as 'Deck Ambassador', to enhance customer engagement at the pool. This role includes setting up the deck, ensuring water safety, and assisting instructors. Applicants should demonstrate excellent communication skills and a professional demeanor. Experience with children is beneficial but not required. Competitive pay is offered at $15.00 - $18.00 per hour, reflecting experience and potential bonuses.

Qualifications

• Excellent interpersonal communication and organizational skills.
• Professional demeanor required.
• Experience with children is a plus.

Responsibilities

• Set up and break down the pool deck area.
• Check water chemistry and temperature before lessons.
• Welcome students and parents to the pool area.
• Answer customer inquiries about accounts and programs.
• Assist instructors during swim lessons.
• Post media content and manage social media platforms.

Skills

Interpersonal communication

Organizational skills

Customer service experience

Job description

Future Opening: Customer Experience Specialist

A position at British Swim School is more than just a job; it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”.

Compensation and Benefits

• Free uniforms
• Competitive pay based on experience and with possible opportunities for bonuses!
• Paid training!
• Shifts are 4 hours; Shifts typically run-on weeknights and/or weekends when necessary.
• Compensation: $15.00 - $18.00 per hour

The Position

The Customer Experience Specialist, known as a "Deck Ambassador", works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

Typical Responsibilities

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.

Minimum Qualifications

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.

Preferred Qualifications

• 1+ years of customer service experience is a plus.

About Us

"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer".

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It’s helpful if you have experience with children or in a child-focused job, but it’s not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you’re not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”