Pool & Beach Server — Forbes 5-Star Guest Experience

fourseasons; Hawaii; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Hourly Rate: $18.02

On-site Physical Therapist

24-hour Gym access (indoor & outdoor)

Holiday, Vacation & Sick pay

Robust Benefit Plan

Company Match 401K Plan

Laundered Employee Uniform

Free employee meals prepared by the Oh

Complimentary stays at Four Seasons

Training and Development Opportunities

Employee Recognition Programs

Job summary

Four Seasons Resort Hualālai in Hawaii is seeking a Pool and Beach Server who delivers Forbes 5 Star service. You will greet guests, describe pool offerings, and coordinate food and beverage with precision to ensure a premium guest experience.

This role requires 3–12 months of hospitality experience, US work eligibility, and weekend/holiday availability. You will work in an active outdoor environment and benefit from extensive on-site wellness and employee programs.

Qualifications

• Three to twelve months of restaurant, food and beverage experience.
• Legal work authorization in United States.
• TB clearance required by Hawaii DoH.
• Weekend and Holiday availability required.
• Must be able to stand for long periods.

Responsibilities

• Greet guests, drop off QR code/menu, and introduce yourself; use guest name during interaction.
• Accurately describe pool hours, offerings and specials of the day.
• Describe menu items with origin, taste and prep methods; relay orders to kitchen/bar using Micros.
• Coordinate food and beverage timings and deliver items within timing standards.
• Ensure order quality by checking previously delivered items.
• Anticipate guest needs and offer suggestions to enhance experience.
• Manage designated section and check in with guests for satisfaction.
• Detail area daily; keep space clean and fully stocked.
• Close guest checks; process cash/credit payments; settle voided checks.
• Complete closing paperwork and tip out staff appropriately.
• Maintain Forbes 5 Star standards and work as a team to prioritize guest experience.

Skills

Customer service

Hospitality

Guest relations

Job description

Four Seasons Resort Hualālai in Hawaii is seeking a Pool and Beach Server who delivers Forbes 5 Star service. You will greet guests, describe pool offerings, and coordinate food and beverage with precision to ensure a premium guest experience.

This role requires 3–12 months of hospitality experience, US work eligibility, and weekend/holiday availability. You will work in an active outdoor environment and benefit from extensive on-site wellness and employee programs.