Luxury Pool & Beach Supervisor — Elevate Guest Experience

Four Seasons; Kailua (HI); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Hourly rate $31.05

On-site Physical Therapist

24-hour gym access

Holiday, Vacation & Sick pay

401K plan

Job summary

Four Seasons Resort Hualālai in Hawaii is seeking a Pool and Beach Supervisor who leads the Recreation team to deliver exceptional guest experiences. You will coach, supervise and coordinate staff, ensuring quality food & beverage, amenities, and attentive service across pools and beaches.

The role requires on-site presence, strong communication, and a passion for guest satisfaction, with weekend/holiday availability and Hawaii work authorization.

Qualifications

• Six to twelve months of restaurant, food and beverage, or equivalent experience.
• Legal work authorization in United States.
• TB clearance card required by Hawaii Dept. of Health for F&B work.
• Weekend and holiday availability required.

Responsibilities

• Train, evaluate, lead, motivate, coach, and discipline all Recreation Department employees to standards.
• Be visible in operation, recognize staff, manage guest relations and special requests.
• Ensure quality of food & beverage, amenities, and organize equipment for excellent recreation service.
• Perform quality checks to ensure guest satisfaction.
• Conduct pre-shift meetings to ensure clear communication with staff.
• Support in food running, towel replenishment, attending or serving when needed.
• Test and coach team daily on Forbes and standard training manuals to maintain service excellence.
• Handle guest and resident complaints while ensuring smooth service flow.

Skills

Leadership

Coaching

Guest service

Communication

Problem solving

Tools

Forbes training

Job description

Four Seasons Resort Hualālai in Hawaii is seeking a Pool and Beach Supervisor who leads the Recreation team to deliver exceptional guest experiences. You will coach, supervise and coordinate staff, ensuring quality food & beverage, amenities, and attentive service across pools and beaches.

The role requires on-site presence, strong communication, and a passion for guest satisfaction, with weekend/holiday availability and Hawaii work authorization.