Poll Worker Support Specialist

StaffEx; Brandon (FL); On-site; USD 20,457 - 29,136; Full time

Job summary

A local elections office in Brandon, Florida, is seeking a Poll Worker Support Specialist to act as a liaison between Poll Workers and the department. The role requires excellent customer service skills, clerical experience, and the ability to handle calls effectively. Responsibilities include processing applications and providing real-time support via various channels. An Associate’s Degree or two years of clerical experience is necessary, as well as the ability to work independently. Pay rate is $18 per hour.

Qualifications

• Two years direct clerical experience or an Associate’s Degree from an accredited two-year college.
• Customer focus and adaptability to different personality types.
• Great customer service skills and phone etiquette.

Responsibilities

• Act as a liaison between Poll Workers and the Poll Worker Services.
• Process poll worker applications and payroll information.
• Handle large volumes of inbound and outbound calls.

Skills

Customer service skills

Phone etiquette

Ability to multi-task

Adaptability

Data entry skills

Education

Associate’s Degree or two years clerical experience

Job description

Overview

Position: Poll Worker Support Specialist

Industry: Hillsborough County Elections Office

Assigned Work Location: Tampa, FL 33619

Pay Rate: $18/hr

Hours: Monday to Friday 8:00am – 5:00pm

Responsibilities

• Act as a liaison between Poll Workers and the Poll Worker Services and Training Department
• Process poll worker applications and payroll information
• Handle large volumes of inbound and outbound calls in a timely manner
• Answer questions and provide real-time support using webchat applications
• Follow communication scripts when handling a variety of topics
• Identify poll workers’ needs, clarify information, research issues and provide solutions via emails, phone calls and webchat
• Troubleshoot basic issues with online training activities
• Keep records of all conversations in our call center database in a comprehensible way
• Other duties as required

Qualifications

• Two years direct clerical experience or an Associate’s Degree from an accredited two-year degree granting college or university
• Great customer services skills and phone etiquette
• Previous experience in a customer support role
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• General office practices and procedures
• Ability to speak, read and write English
• Ability to follow verbal and written instructions
• Ability to work overtime if required (long days and weekends if necessary)
• Ability to work independently and with others
• Passing score on typing and data entry pretesting
• Possession of a valid and current FL Driver License with no more than seven points