Temporary Hotline Representative

Maricopa County, AZ; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Work with a greater purpose

Growth and development within Maricopa

Learn more about the County’s Qualifiy

Job summary

Maricopa County Elections is seeking a Temporary Hotline Representative to handle inbound calls from Poll Workers, Troubleshooters, or Curbside Voters, create detailed tickets, and dispatch help as needed during the election cycle.

You will provide over-the-phone troubleshooting, order supplies, and support other Elections divisions as required. A high school diploma or GED is required, and bilingual skills are a plus.

Qualifications

• Requires a high school diploma or GED.
• Strong communication skills with internal and external stakeholders.
• Ability to multitask in a high-volume environment.

Responsibilities

• Take inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters.
• Create tickets detailing the call and what transpired.
• Provide troubleshooting over the phone, order supplies, or dispatching help to Vote Centers.
• Assist other Elections divisions with daily functions as assigned.

Skills

Customer service

Telephone handling

Troubleshooting

Ticketing systems

Education

High school diploma or GED

Tools

Fresh Service Ticketing System

Microsoft Office

Job description

About the Position

It's election season, and we need your help! Calling all Customer Service professionals!

As a Temporary Hotline Representative, you will take inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters. You are responsible for creating a detailed ticket of each call, providing troubleshooting assistance, ordering supplies, and dispatching help to the Vote Center when needed.

About Us

Maricopa County Elections serves over 2.5 million registered voters as they exercise their right to make informed decisions regarding the selection of local and national leaders and ballot measures. We believe in teamwork, creating a vibrant, exciting work environment, and pursuing opportunities to make a positive impact in the communities that make up the 4th largest and fastest-growing County in the United States! Our work supports elections in cities, towns, school districts, and special districts, and we look forward to welcoming you to our team!

Proud To Offer

• Work with a greater purpose
• Opportunities for growth and development within Maricopa County
• Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

We Require

This position requires a high school diploma or GED.

Other Requirements

• Must be a registered voter or have the ability to become a registered voter in the State of Arizona by the time of hire
• Must pass an applicable background screening
• Must demonstrate strong professional skills with internal and external stakeholders (written, telephone, and verbal)
• Must be able to work overtime as necessary

We Also Value

• One or more years of poll worker experience
• One or more years of general office experience
• One or more years of moderate computer use experience
• One or more years of election experience
• One or more years of customer service experience
• One or more years of experience working with multi-line telephones
• Bilingual in English and Spanish is a plus, but not necessary

Job Contributions

• Takes inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters
• Creates tickets detailing the call and what transpired
• Provides troubleshooting over the phone, placing tickets for order supplies, or dispatching help to the Vote Center
• Assists other divisions of Elections with their daily functions and activities, along with other job duties as assigned

Working Conditions

• Full-time/Temporary/Overtime/Holiday hours are mandatory during the election cycle
• Requires the ability to sit for extended periods, the use of upper extremity repetitive motion, the ability to review small fonts on hard copy or computer screen, the ability to manage a high volume of work with constant distractions and a large volume of inbound and outbound calls, the ability to lift floor-to-shoulder and shoulder-to-waist up to 25 pounds, and carry it for 100 feet
• Must demonstrate the ability to multitask in a high-volume and time-critical work environment
• Must not engage in any political discussion

Requires the use of the Fresh Service Ticketing System and Microsoft Office products.

Selection Procedure

• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.

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