Phone Bank Operator

StaffEx; Orlando (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical Benefits

Dental Insurance

Vision Insurance

Short Term Disability

Life Insurance

Job summary

StaffEx is seeking a Bilingual Customer Service representative for an Elections Office in Orlando, FL. The role handles voter registration information, answers calls, and guides voters through the election process with a customer-first approach.

Fluent Haitian Creole is required. There is a Monday–Friday schedule 8am–5pm with some nights and weekends during elections, and overtime around election periods. Competitive benefits accompany the role.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service with public contact and data entry.
• Ability to enter information accurately into the voter registration system.
• Strong written and verbal communication skills.
• Non-partisan approach in all duties.

Responsibilities

• Provide excellent customer service to external and internal customers.
• Transfer calls to the proper department for speedy resolutions.
• Answer incoming calls and assist voters with registration information.
• Explain voting processes and eligibility questions.
• Maintain a professional, customer-oriented attitude at all times.
• Manage high-pressure situations and shifting priorities.
• Perform other duties as assigned.

Skills

Excellent communication

Patience

Attention to detail

Data entry

Customer service

Problem solving

Learn new technologies

Education

High school diploma / GED

Tools

Voter registration system

In-house programs

PC proficiency

Job description

Position: Bilingual Customer Service
Industry: Elections Office
Assigned Work Location: Orlando, FL 32806
Pay Rate: $15/hr.
Hours: Monday-Friday from 8am-5pm, plus nights and weekends as needed (Note: Around 6 weeks of overtime hours around each election period)

Top Reasons You Want to Work as a Bilingual Customer Service for the Elections Office:

• Great team environment
• Medical Benefits
• Dental Insurance
• Vision Insurance
• Short Term Disability
• Life Insurance

Bilingual Customer Service Responsibilities:

• Provide excellent customer service to our external and internal customers
• Transfer calls as needed to the proper department to ensure a speedy resolution
• Answering incoming calls
• Assist voters with information on registering to vote, changing party affiliation
• Answer basic questions regarding the voting process
• Answer basic questions regarding eligibility
• Maintain a professional manner and customer-oriented attitude at all times
• Managing high pressure situations and rapidly changing priorities
• Performing other duties as assigned

What will you need as a Bilingual Customer Service?

• Must speak Haitian Creole
• High school diploma/possession of a GED certificate
• Minimum of one year’s customer service experience in a position with regular public contact and data entry responsibilities
• Ability to enter information into the voter registration system with accuracy and speed
• Excellent communication skills- both written and verbal
• Ability to exercise patience when addressing the internal and external customers
• Non-partisan in all work-related duties and roles
• Ability to organize and complete tasks with accuracy – strong attention to detail
• Must be able to work electronic equipment and possess the ability to quickly learn new technologies
• Extensive PC knowledge with the ability to quickly learn in-house programs
• High level problem-solving and critical thinking skills, especially in a fast-paced environment
• Experience with customer service practices – flexibility, patience and community engagement
• Must be able to sit for extended periods of time