Policyholder Support Specialist

Greater Lexington Insurance Agency, Inc; Lexington (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Annual Base Salary Based On Experience

Paid Time Off

Life Insurance

Career Growth Opportunities

Retirement Plan

Health Insurance

Paid Continuing Education

Paid Holidays

Free Coffee

Mon-Fri Schedule

Hands on Training

Advancement Opportunities

Weekly team meeting

Licensing assistance

Home/work life balance

Job summary

Greater Lexington Insurance Agency, Inc. in Lexington, Kentucky, invites you to join as an Insurance Customer Service Representative. You will be the primary contact for clients, assisting with policies, claims, and inquiries, and supporting accurate records in our systems.

This role emphasizes building trustworthy relationships and delivering high‑quality service in a collaborative, community‑minded environment. Base salary is dependent on experience.

Qualifications

• Experience in customer service is preferred.
• Experience in insurance industry is preferred.
• Excellent verbal and written communication.
• Ability to work with clients and colleagues.

Responsibilities

• Assist policyholders: Provide accurate, prompt, and courteous service to clients regarding their insurance policies.
• Update records: Maintain up-to-date and accurate client information in our systems.
• Claim Assistance: Guide and support clients through the claims process to ensure a smooth experience.
• Inquiry Handling: Address incoming inquiries and concerns related to policies, claims, and billing efficiently.
• Policy Changes: Process policy renewals, endorsements, and cancellations in a timely manner.
• Product Knowledge: Stay informed about the company's insurance products and services to provide accurate information to clients.

Skills

Customer service

Communication skills

Problem-solving

Teamwork

Attention to detail

Tools

CRM software

Microsoft Office

Job description

Greater Lexington Insurance Agency, Inc. in Lexington, Kentucky, invites you to join as an Insurance Customer Service Representative. You will be the primary contact for clients, assisting with policies, claims, and inquiries, and supporting accurate records in our systems.

This role emphasizes building trustworthy relationships and delivering high‑quality service in a collaborative, community‑minded environment. Base salary is dependent on experience.