Insurance Customer Service Representative (copy)

Allstate---Kent-D-Banning-Agency; Owensboro (KY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Mon-Fri Schedule

Flexible Schedule

Paid Time Off (PTO)

Hands on Training

Evenings Off

Career Growth Opportunities

Job summary

Allstate - Kent D Banning Agency in Owensboro, KY is seeking a Customer Service Representative to be the friendly face for policyholders, handling inquiries, updates, and payments with care.

You will collaborate with underwriters and claims staff, maintain accurate records, and uphold a welcoming office environment. Ideal candidates show clear communication, organization, and a commitment to helping clients navigate routine and challenging times.

Qualifications

• Clear and effective verbal communication for daily client interaction.
• Strong organizational habits and attention to detail.
• Ability to manage multiple requests while remaining calm and approachable.

Responsibilities

• Serve as the friendly, go-to person for policyholders with questions or account assistance.
• Process policy updates, payments, and document requests with accuracy and care.
• Communicate with underwriters and claims adjusters to resolve client issues effectively.
• Maintain an orderly and welcoming office environment for walk-in visitors.
• Assist with routine agency administration to ensure smooth daily operations.
• Document client interactions and changes in our systems to keep records precise.

Skills

Verbal communication

Office management

Organization

Attention to detail

Multi-tasking

Tools

MS Office Suite

Job description

Job Description

Welcome to the Allstate - Kent D Banning Agency, where we believe that insurance is truly about people helping people. Located right here in the heart of Owensboro, Kentucky, our office is a place where neighbors care for neighbors. We are looking for someone special to join our small, dedicated team as a Customer Service Representative. This isn't just about filing paperwork; it’s about providing peace of mind to the families and individuals who trust us with their most important assets. When you join our agency, you become the face and the voice of our commitment to our community. You will have the chance to make a real difference in people's lives by being the reliable, kind, and knowledgeable partner they need during both routine and challenging times. We pride ourselves on creating an inviting workspace where everyone feels valued and encouraged to grow. If you appreciate a collaborative culture and enjoy helping others, we would love to have a conversation with you about your future with us.

Benefits

• Mon-Fri Schedule
• Flexible Schedule
• Paid Time Off (PTO)
• Hands on Training
• Evenings Off
• Career Growth Opportunities

Responsibilities

• Serve as the friendly, go-to person for our policyholders when they have questions or need assistance with their accounts.
• Process policy updates, payments, and document requests with accuracy and care.
• Communicate clearly with underwriters and claims adjusters to resolve client issues effectively.
• Help maintain an orderly and welcoming office environment for our walk-in visitors.
• Assist with routine agency administration to ensure our daily operations run smoothly.
• Document client interactions and changes in our systems to keep our records precise and up-to-date.

Requirements

• Clear and effective verbal communication skills for daily client interaction.
• Proficiency in Microsoft Office Suite and basic office management software.
• Strong organizational habits and attention to detail.
• Ability to manage multiple requests while remaining calm and approachable.