Insurance Customer Service & Policy Support Specialist

Mykyinsurance; Georgetown (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Paid time off

Training & development

Job summary

Mykyinsurance in Georgetown, KY is looking for a motivated Customer Service Representative to provide exceptional support to customers. The role involves assisting clients with policy changes, billing inquiries, and claims guidance while collaborating closely with the sales team.

The ideal candidate will have strong communication skills, be organized, and demonstrate a positive attitude. The position offers competitive compensation up to $65,000 annually, alongside benefits such as 401(k) matching and paid time off.

Qualifications

• Strong communication and people skills.
• Organized and dependable.
• Positive attitude with strong attention to detail.
• Ability to multitask in a fast-paced office.
• Customer service or office experience preferred.
• Licensing required (materials provided).

Responsibilities

• Assist current customers with policy changes and billing questions.
• Support clients with claims questions and next-step guidance.
• Help service new business written by the sales team.
• Maintain accurate documentation and follow-up.
• Deliver prompt, friendly, and professional customer service.
• Help create a positive office culture.

Skills

Strong communication and people skills

Organized and dependable

Positive attitude with strong attention to detail

Ability to multitask in a fast-paced office

Customer service or office experience

Insurance experience

Education

Licensing required (study materials provided)

Job description

Mykyinsurance in Georgetown, KY is looking for a motivated Customer Service Representative to provide exceptional support to customers. The role involves assisting clients with policy changes, billing inquiries, and claims guidance while collaborating closely with the sales team.

The ideal candidate will have strong communication skills, be organized, and demonstrate a positive attitude. The position offers competitive compensation up to $65,000 annually, alongside benefits such as 401(k) matching and paid time off.