On-Site Insurance Customer Care Specialist – Lexington

Tower Hill Insurance Group; Lexington (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability Insurance

401(k)

Health Savings Account

Pet insurance

Paid time off & Holiday pay

Job summary

Tower Hill Insurance Group is seeking a Customer Service Representative to deliver exceptional service to insureds, agents, and partners from our Lexington, KY office. You will handle calls, emails, and mail while ensuring accurate information and adherence to guidelines.

The role emphasizes first-call resolution, policy explanation, and maintaining detailed contact summaries. A strong professional demeanor and ability to work extended hours during peak periods are expected.

Qualifications

• Minimum 1 year of customer service or call center experience.
• Experience in insurance services is a plus.
• Professional Insurance Designations preferred.

Responsibilities

• Handle inbound/outbound phone inquiries about policy changes, renewals, billing and claims.
• Maintain knowledge of policies and explain coverage, deductibles, and charges.
• Strive for first-call resolution and provide options to assist customers.

Skills

Customer service

Call center

Communication

Problem solving

Education

High School Diploma or GED

Job description

Tower Hill Insurance Group is seeking a Customer Service Representative to deliver exceptional service to insureds, agents, and partners from our Lexington, KY office. You will handle calls, emails, and mail while ensuring accurate information and adherence to guidelines.

The role emphasizes first-call resolution, policy explanation, and maintaining detailed contact summaries. A strong professional demeanor and ability to work extended hours during peak periods are expected.