Insurance Customer Support Specialist - On Site Lexington

Tower Hill Insurance Group; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Vision

Life & Disability Insurance

401(k)

Health Savings Account

Paid Time Off

Holiday Pay

Job summary

Tower Hill Insurance Group in Lexington, KY is seeking a Customer Service Representative to provide excellent support to insureds, agents, and related businesses by phone, email, or mail. This entry-level role requires a high school diploma, at least one year in customer service or call center work, and a valid driver's license. Insurance experience is a plus, and strong communication is essential. This role may require extended hours during peak periods.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service or call center experience.
• Insurance industry experience is a plus.

Responsibilities

• Handle inbound/outbound phone inquiries about policy changes, renewals, billing, cancellations, and initial claim reporting.
• Service main contact center queues (Policy Inquiry, Claims, Claim Status, Commercial, TH Specialty Policy).
• Aim for first-call resolution with professional and friendly communication.
• Document summaries of each customer contact in the system.
• Maintain knowledge of department FAQs and adhere to guidelines.

Skills

Customer service

Call center

Education

High School Diploma or GED

Job description

Tower Hill Insurance Group in Lexington, KY is seeking a Customer Service Representative to provide excellent support to insureds, agents, and related businesses by phone, email, or mail. This entry-level role requires a high school diploma, at least one year in customer service or call center work, and a valid driver's license. Insurance experience is a plus, and strong communication is essential. This role may require extended hours during peak periods.