Insurance Customer Service Representative

Greater Lexington Insurance Agency, Inc; Lexington (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Annual Base Salary Based On Experience

Paid Time Off

Life Insurance

Career Growth Opportunities

Retirement Plan

Health Insurance

Paid Continuing Education

Paid Holidays

Free Coffee

Mon-Fri Schedule

Hands on Training

Advancement Opportunities

Weekly team meeting

Licensing assistance

Home/work life balance

Job summary

Greater Lexington Insurance Agency, Inc. in Lexington, Kentucky, invites you to join as an Insurance Customer Service Representative. You will be the primary contact for clients, assisting with policies, claims, and inquiries, and supporting accurate records in our systems.

This role emphasizes building trustworthy relationships and delivering high‑quality service in a collaborative, community‑minded environment. Base salary is dependent on experience.

Qualifications

• Experience in customer service is preferred.
• Experience in insurance industry is preferred.
• Excellent verbal and written communication.
• Ability to work with clients and colleagues.

Responsibilities

• Assist policyholders: Provide accurate, prompt, and courteous service to clients regarding their insurance policies.
• Update records: Maintain up-to-date and accurate client information in our systems.
• Claim Assistance: Guide and support clients through the claims process to ensure a smooth experience.
• Inquiry Handling: Address incoming inquiries and concerns related to policies, claims, and billing efficiently.
• Policy Changes: Process policy renewals, endorsements, and cancellations in a timely manner.
• Product Knowledge: Stay informed about the company's insurance products and services to provide accurate information to clients.

Skills

Customer service

Communication skills

Problem-solving

Teamwork

Attention to detail

Tools

CRM software

Microsoft Office

Job description

Join Greater Lexington Insurance Agency, Inc., a dynamic and community-focused insurance provider in Lexington, Kentucky, as an Insurance Customer Service Representative. As a key member of our team, you will serve as the primary point of contact for our valued clients, assisting them with their insurance needs and inquiries. Your role is crucial in fostering strong, trustworthy relationships with our clientele, ensuring they receive the best possible service and support. In this inviting and customer-centric environment, you will have the opportunity to enhance your skills, enjoy a collaborative team atmosphere, and contribute to a company that values integrity, reliability, and customer satisfaction. Step into a role that allows you to thrive while playing a vital role within the Lexington community. Your journey towards a fulfilling career with Greater Lexington Insurance Agency begins here. Embrace the opportunity to make a positive impact today!

Base salary is dependent on experience.

Benefits

• Annual Base Salary Based On Experience
• Paid Time Off (PTO)
• Life Insurance
• Career Growth Opportunities
• Retirement Plan
• Health Insurance
• Paid Continuing Education
• Paid Holidays
• Free Coffee
• Mon-Fri Schedule
• Hands on Training
• Advancement Opportunities
• Weekly team meeting
• Licensing assistance
• Home/work life balance

Responsibilities

• Assist policyholders: Provide accurate, prompt, and courteous service to clients regarding their insurance policies.
• Update records: Maintain up-to-date and accurate client information in our systems.
• Claim Assistance: Guide and support clients through the claims process to ensure a smooth experience.
• Inquiry Handling: Address incoming inquiries and concerns related to policies, claims, and billing efficiently.
• Policy Changes: Process policy renewals, endorsements, and cancellations in a timely manner.
• Product Knowledge: Stay informed about the company's insurance products and services to provide accurate information to clients.

Requirement

• A Kentucky Insurance License is advantageous but not mandatory.
• Computer Skills: Proficiency in using customer relationship management software and Microsoft Office Suite.
• Experience: Previous experience in customer service is desired, preferably within the insurance industry.
• Communication Skills: Excellent verbal and written communication skills are essential to effectively engage with clients and colleagues.
• Problem-Solving: Strong ability to handle challenging situations and provide appropriate solutions to client needs.
• Customer-Focused: Keen attention to detail and a commitment to delivering exceptional service to clients.
• Teamwork: Capability to work collaboratively with team members to achieve overarching company goals