Policyholder Services Support Specialist

North Dakota Workforce Safety & Insurance; Bismarck (ND); On-site; USD 40,000 - 56,000; Full time

Job summary

North Dakota Workforce Safety & Insurance is seeking a Support Specialist to provide administrative support, customer service, and coordination for the Policyholder Services Department and employer stakeholders. You will act as the primary resource for employer account administration, assist with communication, financial processing, and outreach initiatives.

Responsibilities include responding to inquiries by phone and email, updating employer data in systems, onboarding users to the myWSI

Qualifications

• High school diploma or equivalent is required.
• Two years of demonstrated experience in office support or customer service is required.
• Further education in office support, business, or office education may substitute for the work experience requirement on a year-for-year basis.

Responsibilities

• Respond to employer inquiries by phone and email.
• Maintain employer account information in claims and policy systems.
• Onboard and support users in the myWSI portal.
• Coordinate employer communication campaigns and process financial transactions.
• Review employer coverage documentation and prepare correspondence.
• Support underwriting initiatives and verify coverage requirements with internal and external partners.
• Provide technical assistance and administrative support for efficient policy administration.

Skills

Customer service

Office administration

Education

High school diploma or equivalent

Job description

North Dakota Workforce Safety & Insurance is seeking a Support Specialist to provide administrative support, customer service, and coordination for the Policyholder Services Department and employer stakeholders. You will act as the primary resource for employer account administration, assist with communication, financial processing, and outreach initiatives.

Responsibilities include responding to inquiries by phone and email, updating employer data in systems, onboarding users to the myWSI