Policy Sales Advocate (Bilingual) - Full-Time

Fred Loya Insurance Agency; Macon (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Fred Loya Insurance Agency in Macon, GA seeks a full-time customer service representative to handle daily policy inquiries, payments and basic processing. The role focuses on delivering courteous service, identifying client needs and supporting renewals and new business efforts.

The position requires high school completion, solid communication skills and reliability for a fast-paced insurance office environment. Bilingual ability is a plus and transportation is expected.

Qualifications

• Computer literate with basic to intermediate skills.
• Bilingual English/Spanish is helpful for customer interactions.
• Must have excellent communication skills and provide a first-rate experience.

Responsibilities

• Sales.
• Provides professional, courteous service to internal and external customers.
• Answers questions regarding customer’s policy.
• Accept payments and process transactions.
• Identify potential needs the customer may have regarding their policy.
• Follow up with customers on quotes, renewals, and cancellations.
• Involved with marketing initiatives for new business development as needed.
• Maintain a neat and clean work area and office.
• FNOL’s (vehicle inspections).
• Taking vehicle pictures as needed.
• Bank run deposits.
• Other duties as assigned.

Skills

Computer literacy

Bilingual English/Spanish

Excellent communication

Flexible schedule

Reliable transportation

Education

High School Diploma

Job description

Fred Loya Insurance Agency in Macon, GA seeks a full-time customer service representative to handle daily policy inquiries, payments and basic processing. The role focuses on delivering courteous service, identifying client needs and supporting renewals and new business efforts.

The position requires high school completion, solid communication skills and reliability for a fast-paced insurance office environment. Bilingual ability is a plus and transportation is expected.