Bilingual Insurance Sales & Service Specialist

Fred Loya Insurance Agency; Los Angeles (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Fred Loya Insurance Agency is seeking a full-time Customer Service Professional in Los Angeles, CA to serve customers, handle policy inquiries, process payments, and support new business development.

The role emphasizes strong communication, reliability, and the ability to identify customer needs while maintaining a clean, organized workspace. Bilingual English/Spanish is helpful and licensing requirements will be pursued as needed.

Qualifications

• Must have excellent communication skills and be assertive, providing a first-rate experience for customers.
• Bilingual (English/Spanish) is helpful.
• Computer literacy from basic to intermediate skills is desired.

Responsibilities

• Provides professional, courteous service to internal and external customers
• Answers any questions regarding customer's policy
• Accept payments and process transactions
• Identify any potential needs the customer may have regarding their policy
• Follow up with customers on quotes, renewals, and cancellations
• Involved with marketing initiatives for new business development on an as-needed basis
• Maintain a neat and clean work area and office
• FNOL's (vehicle inspections)
• Position is full time
• Other duties as assigned

Skills

Communication skills

Bilingual English/Spanish

Computer literacy

Education

High School Diploma

Job description

Fred Loya Insurance Agency is seeking a full-time Customer Service Professional in Los Angeles, CA to serve customers, handle policy inquiries, process payments, and support new business development.

The role emphasizes strong communication, reliability, and the ability to identify customer needs while maintaining a clean, organized workspace. Bilingual English/Spanish is helpful and licensing requirements will be pursued as needed.