Policy & Procedures Writer Associate — Mortgage

loanDepot, Inc.; Irvine (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Inclusive culture

Growth opportunities

Tuition reimbursement

Comprehensive benefits

Wellness program

Paid time off

Job summary

loanDepot is seeking a policy and procedure writer to assemble, edit, and maintain documentation for Servicing operations. You will interview SMEs, ensure accuracy, and align content with regulatory requirements and change management standards.

Responsibilities include developing policies and job aids, auditing documents, managing versions, and supporting internal and external audits. Strong writing and detail orientation are essential in this collaborative environment.

Qualifications

• Associates degree required; bachelor's preferred.
• 1+ years professional writing experience for target audiences.
• Mortgage lending industry experience preferred.
• Ability to translate complex information into clear procedures.
• Excellent writing, editing, and proofreading skills.
• Detail-oriented with high accuracy in documentation.

Responsibilities

• Develop, update, and maintain policies, procedures, and job aids for Servicing.
• Interview SMEs to ensure technical accuracy and usability.
• Translate complex information into clear documentation with visuals.
• Draft and maintain policy documentation for compliance and controls.
• Administer document management and change control processes.
• Support audits with evidence of approvals and version history.
• Perform other duties and projects as assigned.

Skills

Technical writing

Editing

Documentation

MS Office

SharePoint

Education

Associate degree

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

SharePoint

Job description

loanDepot is seeking a policy and procedure writer to assemble, edit, and maintain documentation for Servicing operations. You will interview SMEs, ensure accuracy, and align content with regulatory requirements and change management standards.

Responsibilities include developing policies and job aids, auditing documents, managing versions, and supporting internal and external audits. Strong writing and detail orientation are essential in this collaborative environment.